Hey Guys, I thought I was the only one receiving poor customer service from Royal Exclusive but since going back over previous post on this thread I see I am not alone. My motor block on my BK Mini 180 went out so I sent an email to Royal Exclusive and received and email back from Matthias Wüstefeld a couple of days later who said that they were working on a solution to my problem and it would be a big help if I could send him some photo's on the motor block, impeller and volute, which I did. Well that was two weeks ago and I still haven't received anything back from them. I have sent further emails asking for a response and still nothing. This to me is very poor customer service. I have a lot of EcoTech Marine products I use on my tank: 6 Radions and 5 MP40WES. If i have a problem with anything of these products EcoTech will ship a new part and it's on my door step in a day or two days, now that is great customer service which all high end aquarium equipment manufacturers should strive for. On the other hand, Royal Exclusiv doesn't seem to care about its consumers and doesn't have the decency to respond to emails or answer phone calls. Bubble King's are very expensive skimmers and Royal Exclusiv should have the customer service to back up the dollars that its customer have spent on their products.
good luck it took 5 1/2 months for me have my problem solve.