I am pretty much a lurker in the forum. But I joined the BK club with a 300 Internal Deluxe. This thing is amazing. I look at my euro-reef and can't begin to think that I was actually impressed by it.
My skimmer arrived and of course it was like x-mas morning. After running for a few days, there was some chatter in the pump. I am gone 4 days out of the week, so the panic set in. I contacted Proline Aquatics to see if the problem could be resolved.
Albert Dao returned my email promptly and then proceeded to contact me by phone to walk through the issues. Without having the skimmer sitting in front of me, we went back and forth of possible things it could be. He basically gave me a check list that I could go down next time I was home.
Well, the problem was the impeller. The needle wheel was not seated tightly on the shaft. I sent Mr. Dao an email after he had tried to call me (missed the call) on a SATURDAY because he knew I would be home on the weekend. The following Wednesday he had shipped my impeller and it was in my hands by Friday (if memory serves).
I just want to give props to the people at Proline for being so quick on their response and overall customer service experience. If I ever have to upgrade again, I will do another Bubble King. This thing is... well, simply amazing. Any product that Proline Aquatics handles would put assurance in my purchasing decision.
Thanks to this thread, my decision was made mostly based on the discussions present here.
Cheers all!
- Blake