Bubble King Skimmer Club

[MBMAX]

Your RD3 pump failed?

Yes it did. The funny thing is that the old skimmer ($200) was working fine.
I decided to keep mostly SPS and for that reason I changed it.
I think Bubble King are one of the best skimmer in the market. Many of my friends use them for years with great results.
We should expect some problems even with the best products. I think my pump was more the exception than the rule. My problem is with the costumer service.
How come that such well stablished company does not have a few pumps ready for these situations?

 

[jthao]

wow, i've always seen the re being pretty responsive to customers. I don't know why they're leaving you guys hanging. klaus usually comes on the boards quite frequent. maybe they're just really busy or something. but at least let the customer know what's going on, silence is a killer.
on a side note: i'm glad i have the tried and true askoll block. i was thinking of going to the dc pumps, but my askoll rd1500 pump is still kicking butt, so i didn't see the need to fix what's not broken. with all the issues ive read associating with the dc pumps, i'm glad i still run a askoll rd1500 and a rd4.5 as my return. both still kicking butt.

 

[moondoggy4]

August is done so are they're month long vacation, Macna is done so maybe it is back to business as usual.

 

[MBMAX]

wow, i've always seen the re being pretty responsive to customers. I don't know why they're leaving you guys hanging. klaus usually comes on the boards quite frequent. maybe they're just really busy or something. but at least let the customer know what's going on, silence is a killer.

They have not stay silence. they said " in 4 weeks" ....then "we are waitting for shippment"....then " 3 more weeks"...you get the point.

 

[MBMAX]

August is done so are they're month long vacation, Macna is done so maybe it is back to business as usual.

for Philster is 7 months and for me is giong to be 4. I dont think is vacation or Macna.

 

[moondoggy4]

Ouch

Ouch

for Philster is 7 months and for me is giong to be 4. I dont think is vacation or Macna.

Sorry for your troubles.

 

[Premiumaq]

Guys, the Florida R-E location's website is up and running - I have been steering anyone who is waiting on C/S, warranty, replacements, etc. to contact them directly through the site, and folks are getting results... I'm not sure if there's a dedicated liaison for the States yet, or if everything still goes through Germany, but this is a great direct contact route.

http://www.royalexclusiv.com/

 

[Philster]

Guys, the Florida R-E location's website is up and running - I have been steering anyone who is waiting on C/S, warranty, replacements, etc. to contact them directly through the site, and folks are getting results... I'm not sure if there's a dedicated liaison for the States yet, or if everything still goes through Germany, but this is a great direct contact route.

http://www.royalexclusiv.com/

Agreed, however in our cases (orders over 6 months old) the US office was not open at the time the orders were placed. I asked the same question to Premium as I figured once the US office had opened we all would be good to go. Not so just yet. I have been in contact with Torsten at BK on Cologne Germany and the Premium Aquatics order is scheduled to ship to them at the end of this week.

 

[Premiumaq]

Who all is still awaiting a solution from R-E?

 

[Philster]

I have not heard back from Torsten confirming that RE has released Premium Aquatics order yet. So I would be in that category.

 

[Philster]

Who all is still awaiting a solution from R-E?

I've sent you a PM.

 

[MBMAX]

i have not heard back from torsten confirming that re has released premium aquatics order yet. So i would be in that category.

+1

 

[mike810]

Who all is still awaiting a solution from R-E?

I am still waiting for a replacement pump for my dc 250 skimmer. It is putting out stray voltage. 7 months has passed since I first contacted premium aquatics about the issue. Klaus pmed me telling me to contact the US office but never gave me a contact info....

 

[Klaus Jansen]

Hello RE-Customers......

i am today back from USA and our Warehouse in Florida...
Monday we received a Package from Premium-Aquatics. 1,5 hours later i checked all sendet default pumps and 3 hours later, we send Premium the list of all default Pumps and a list, if the pices are under warranty or not. Two RD3 Pumps are under warranty, one not. The default Motorblocks of the RD1 Pumps are all out of warranty. We give a warranty of 2 years. We received RD1 motorblocks from 2007 up to 2011.

New parts are all on stock in Florida. The Premium-Aquatics shipment is ready for PickUp.

7 months wait for Parts and more, is not okay. We want talk with Premium-Aquatics if it is possible to order any important Parts for the Future. Step by step we filled our Stock in Florida with more Parts.
If the Pumps are our of warranty, please contact our office.

Phone : +01 - 239 689 4306,
Fax : +1 - 239 689 4403
email : info@royalexclusiv.com

best regards ... Klaus

 

[Premiumaq]

Klaus -
We would love that. It would be nice to have a stock of critical parts on hand for replacement or warranty issues, so that customers can receive those parts immediately upon need.

 

[Philster]

Hello RE-Customers......

i am today back from USA and our Warehouse in Florida...
Monday we received a Package from Premium-Aquatics. 1,5 hours later i checked all sendet default pumps and 3 hours later, we send Premium the list of all default Pumps and a list, if the pices are under warranty or not. Two RD3 Pumps are under warranty, one not. The default Motorblocks of the RD1 Pumps are all out of warranty. We give a warranty of 2 years. We received RD1 motorblocks from 2007 up to 2011.

New parts are all on stock in Florida. The Premium-Aquatics shipment is ready for PickUp.

7 months wait for Parts and more, is not okay. We want talk with Premium-Aquatics if it is possible to order any important Parts for the Future. Step by step we filled our Stock in Florida with more Parts.
If the Pumps are our of warranty, please contact our office.

Phone : +01 - 239 689 4306,
Fax : +1 - 239 689 4403
email : info@royalexclusiv.com

best regards ... Klaus

Hello Klaus, my motor block with rotor from the mini 180 VS09 was sent to Premium Aquatics in February with a copy of the receipt from Advanced Reef Aquatics in Milton, Ontario Canada. Flavio the owner of Advanced Reef Aquatics brought his inventory of BK units in from Proline Aquatics in Vancouver, Canada. They were at that time distributing your products. My unit was purchased in July of 2013. Jeremy asked me to send him the pump so he could evaluate it for warranty coverage. He asked me to send the receipt as proof of purchase and what date that was. It was sent by UPS to Premium Aquatics.

Jeremy evaluated the pump and said it was warranty. After Jeremy left the company Michelle from Premium dealt with me. She sent me a RD 1500 pump which as you know is not the correct model for the Mini 180. I sent that back at my expense as some other person was waiting a long time for that pump. Michelle then sent me a RD1000 VS12 pump and it would have been fine but that was damaged in box. The bypass fitting was pushed all the way through the back of the motor block. On top of that my impeller/rotor from the original pump I had sent in to Jeremy was sent to me damaged. That is not your companies fault and Premium had told me I would get a replacement. So today over 7 months later, 87 e-mails to Premium Aquatics I have no working Mini 180 skimmer. I would like to know what can be done to finally get this terrible issue resolved. I look forward to your reply.

 

[Powdermonkey]

I am still waiting for a replacement pump for my dc 250 skimmer. It is putting out stray voltage. 7 months has passed since I first contacted premium aquatics about the issue. Klaus pmed me telling me to contact the US office but never gave me a contact info....

My RD3 Speedy 2000 is tripping every GFI I plug it into. I sent an email to RE last week. Hopefully the turn a round is not as long for me.

 

[Nam Nguyen]

hello all expert i had been try to figure out
what is the difference between red dragon pump and airstar pump? i had been used red dragon pump and really like it but also a lot people said the airstar pump about the same. any expert here please tell the difference on them ?
thanks in advance

 

[Philster]

So after connecting with Torsten at RE in Germany during MACNA and afterwards, he sends me an e-mail asking why I need a new pump and impeller. I said to myself, I've explained this in pain staking detail in my e-mail to him. Jeez, I thought. I've given him this link so he can read what I have posted for Klaus. Hoping that this matter may finally have some resolve. It's so frustrating having to jump through all these hoops for all these months. On a much more positive note, the crew at Premium Aquatics are working diligently to look after this mess for me. I am very thankful of this.

 

[Laser Lammons]

Running a BK 400 internal and looking for the spray nozzle type neck cleaner. Does anyone know who to contact? My LFS is unable to get one for some reason. Thanks for any help in advance