cant access APEX through my PC

[reefnjunkie]

I have spent about 3 hours reading the issues others have had with my same problem;
I cant view/access my apex through my PC-this has been an issue over the last 3-4 months maybe??? I used to just unplug the ethernet cable plug it back in and it worked so I did not care-2 days ago that option quite working all together.

I have done the "network troubleshooting" on pg 25 of the current Apex New User's Guide

All network parameters on my home PC and the Apex match

I can not connect with Telnet (after enabling the Telnet Client feature with Windows 7)

I get a message "Could not open connection to the host, on port 23:connection failed"

It may be a firmware issue, from what I can tell through my display module of the APEX I have a version of 4.10

I really dont know anything about networking so I am lost, I have;

Rebooted the router countless times as well as the apex

Unplugged the EB8, DC8, base module, display module and all cables, let it set for 5 minutes whilr the router was also unplugged-plug everything back in and same issue

I assume I can not upgrade the firmware since I cant get to the APEX through my router so I need to update the firmware through my PC?????


I'm really stumped and not sure what I should do and any advise/help would be GREATLY appreciated

Thanks in advance

 

[aquamanic]

Can you post screenshots of your apex network config page and the output from your pc when you do

ipconfig /all

from the dos window?


Alan

 

[reefnjunkie]

Can you post screenshots of your apex network config page and the output from your pc when you do

ipconfig /all

from the dos window?


Alan

not for sure what you mean by the apex network config page, hopefully its this info-I cant access the APEX so I cant do a screen shot-I wrote this info down from the display module;

Subnet Mask/ Net Mask 255.255.255.0
Default Gateway 192.168.1.1
DHCP Server 192.168.1.1
DNS Server 192.168.1.1
Alt DNS 192.168.1.1
IP Address 192.168.1.8

Thanks
Brad

 

[reefnjunkie]

Thought I might add this;

I just went and picked up a long cat 5 cable so I could hook up my PC directly to my base module thorough the ethernet ports. A friend said that I should be able to just type in "apex" on the address bar and it would get me to the "sign in" area.

It did not work

Now I'm really lost-Grrr

 

[aquamanic]

Are you connected to your work via VPN or something?

 

[tanktop74]

I have the same problem recently. (To add to the issue I had to replace my router 2 weeks ago)

I do use Dny... (for my VPN guess thats what it is)

I also am not much of a network wiz and I run a mac which makes it harder!

HELP, frustrated as can be!

 

[reefnjunkie]

Are you connected to your work via VPN or something?

No I am not, at least not that I am aware of, whats makes you ask? I do however have a 16 year old son :headwally: "actively" involved with his buddies with their online gaming and video editting. When I just googled VPN (since I had no idea what that was) it sounds remotely similar to what he and his friends "have set up" for some filing sharing. :hmm4:

 

[aquamanic]

There's some funny things setup on your Ethernet adapter and you have those 'tunnels' which a lot of times are related to VPN. If you look at your IP4 address under the ethernet adapter, it's not even close to your IP address under your wireless.

I need Russ or one of the other networking heavies to weigh in here. It might be fine. Your controller looks to be configured correctly although you don't have all the network settings listed. Your PC network configuration looks strange though.

 

[RussM]

If you don't know what VPN is, then you probably are not using it I don't see any indications of VPN anyway. Alan, those tunnel interfaces are part of the normal IPv6 support in Vista and newer Windows.

 

[aquamanic]

what about the IP address under his ethernet adapter?

 

[RussM]

Thought I might add this;

I just went and picked up a long cat 5 cable so I could hook up my PC directly to my base module thorough the ethernet ports. A friend said that I should be able to just type in "apex" on the address bar and it would get me to the "sign in" area.

Under normal conditions, your PC gets a dynamically-assigned IP address from your router. When you do the direct connection between the Apex and PC, that functionally is not present. In order for a direct connection to work, you must have static IP addresses configured on both the Apex and PC. Doing so can be a PITA if you don't understand how to do this, especially on the PC.

If that cable is long enough, use it to connect the Apex to the router.

Using 'apex' in the browser address bar will only work with Windows (not Mac) and only if both the PC and Apex have the right IP addressing. There are other things that can preclude http://apex from working, most notably some browser toolbars, "search assistant" browser add-ons, and some Windows malware. In general, http://apex can be quite unreliable (not due to the Apex itself, but due to other factors as mentioned)

 

[RussM]

what about the IP address under his ethernet adapter?

It's meaningless in that screen shot... the Ethernet port had no link/nothing plugged in ("Media Disconnected") The tentative 169.254.x.x address is expected for an interface with no link. The wireless interface was the active interface, and that looks fine.

Google "Automatic Private IP Addressing (APIPA)" for more info about 169.254.x.x addresses.

 

[RussM]

reefjunkie,

Since your display is functional and you can navigate it's menus, your firmware is probably OK.

When the Apex is connected to the router, are both little LEDs next to the Apex network jack lit (one green, one orange)? And is the green link light on the corresponding router LAN jack lit too?

Have you tried a different network cable? Tried a different LAN port on the router?

 

[reefnjunkie]

I should be able to access the apex when I hook up a cat5 cable from my desktop PC to the Ethernet input on my base module shouldn't I?

I cant even do that....

 

[RussM]

I should be able to access the apex when I hook up a cat5 cable from my desktop PC to the Ethernet input on my base module shouldn't I?

I cant even do that....

You can't just plug it in and expect it to work. As I already said: Under normal conditions, your PC gets a dynamically-assigned IP address from your router. When you do the direct connection between the Apex and PC, that functionally is not present. In order for a direct connection to work, you must have static IP addresses configured on both the Apex and PC. Doing so can be a PITA if you don't understand how to do this, especially on the PC.

 

[reefnjunkie]

reefjunkie,

Since your display is functional and you can navigate it's menus, your firmware is probably OK.

When the Apex is connected to the router, are both little LEDs next to the Apex network jack lit (one green, one orange)? And is the green link light on the corresponding router LAN jack lit too?
Yes both lights are lit up on the apex, I need to get in the attic to check on the router LED.
Have you tried a different network cable? Tried a different LAN port on the router?

i did try a different cable and when i get in the attic to check on the LED on the router I'll try a different LAN jack

You can't just plug it in and expect it to work. As I already said: Under normal conditions, your PC gets a dynamically-assigned IP address from your router. When you do the direct connection between the Apex and PC, that functionally is not present. In order for a direct connection to work, you must have static IP addresses configured on both the Apex and PC. Doing so can be a PITA if you don't understand how to do this, especially on the PC.

Sorry never saw this reply before I posted that question/comment.

I read quite a few threads were others seemed to be having similar issues which is why I figured it was maybe a firmware issue. I thought I saw the current version is 4.12 something and as far as I can tell I a running 4.10 something.

I was going to disconnect the modem, router and all components of the apex, DC8, EB8, base module, display, and let it ist and then reconnect.

i dont know if that should do anything but I doubt it can hurt.

My sone said the VPN thing sounded like some program he had been using 'Himachi' I believe its spelled, but that has been something he has used for nearly 16 months.

 

[reefnjunkie]

Well FWIW-I unplug the modem, router and let things sit-plugged it all back in and things ae working-:beer:

I took a screen shot of the ipconfig to see if anyone can see a differnce (if anyone cares) hopefully it can help someone down the line.

I dont know Jack so it does not mean a thing to me.

THANKS to Aquamanic and RussM for chiming in and spending thier time trying to help!!!

 

[RussM]

My sone said the VPN thing sounded like some program he had been using 'Himachi' I believe its spelled, but that has been something he has used for nearly 16 months.

I'm familiar with Himachi... it should not be a problem for you at all. Just make sure that it is not active if you do a firmware update.

 

[RussM]

Well FWIW-I unplug the modem, router and let things sit-plugged it all back in and things ae working-:beer:

The modem doesn't have anything to do with local network access, but there was no harm in rebooting it too. It sounds like your router may have gotten confused somehow.... it apparently just needed a good swift kick in the behind.

Does the dog try to catch the mouse?