Is the crown just curled up? try adding more flow to the opening. maybe it mostly comes out at night, try turning off your lights and see what happens.
Sounds like it's starving. Try target feeding it phytoplankton. The food needs to be released BELOW the feather crown, not above. The filaments in the crown move water from the base up to the top so if you release the food from the side or the top the worm doesn't get any.
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