Concerned about MP40 build Quality
- Thread starter MikeD
- Start date
mussel and hate
New member
Nor will you. In my experience so far Ecotech has been carefull to avoid commitment or comment regarding problems in public forums, going so far as to delete threads that might be interpreted as unflattering.
I seem to recall a recently locked thread regarding Radions that lost PAR quickly, no personal attacks or shilling either hmm... It's curious how biased this community can be on certain subjects.
A sponsor can request that a thread be closed or removed in their sponsored forum ("request" being key). We accommodate those requests (which are rare) because the sponsors pay for those forums. That does not occur outside the sponsored forums unless someone has an obvious agenda, and even then the threads are normally just moved to Vendor Experiences.
woodnaquanut
Active member
That's good to know.
Interesting thread.
I'd like to add my experiences to this thread.
I've got two MP40s. Slightly more than a year old.
I've had an issue that was never really solved by support. I figured out the problem and fixed the issue. I asked direct questions and never got answers. Like support is not reading what I write.
This doesn't fit my definition of 'great support'.
Response time was awful. Support must only work at 6am. No matter when I sent an email, replies were always the next morning.
This doesn't fit my definition of 'great support'.
My questions:
'Should the two bushings, black and white, turn freely?'
'Is there a problem with using a VERY small amount of plumbers grease (silicon based) to lubricate the connection between these two bushings?'
I find it unacceptable to pay almost $500 for a pump and be told, after I successfully trouble shot it and fixed it, that replacement parts were available - FOR PURCHASE! This is a huge red flag telling me they only care about the next customer. They saved a few dollars in parts but lost a customer.
Now I don't want to go on and on bashing support. I used to do tech support and it ain't easy. I'd like these issues out in the open so management can fix the problem in support. More training, more resources, better management? Something needs to be done!
MikeD
New member
I've spoken with EcoTech and I'm actually sending it in to them for them to check it out. They were very pleasant with helping me out. In terms of my experiences with them, it has been good so far. This time was no different. Last year, I had a problem with my dry side motor assembly that was well out of warranty but they were able to replace it and upgraded my white box to the Ecosmart Wireless as well (For a reasonable fee). I'll keep you posted.
tkeracer619
New member
I have a suspicion that if one of the owners of echotech marine responds to your thread first thing Saturday morning saying they will take care of you that they might actually take care of you.
Why come here to bash a company?
Why not let the op inform you of the outcome?
Why come here to bash a company?
Why not let the op inform you of the outcome?
powder_blue
New member
2-mp40s on my tank and I got exactly what I paid for. The best pumps on the market. They changed the game completely years ago. It's very easy to throw stones at those who innovate not imitate. You can keep that cheap crap from china. Ecotech service has been excellent and I will continue to support their products. The highest quality is rarely the cheapest price.
MikeD
New member
It's not a failed seal. I asked if that are was supposed to be exposed to water and for the cap to pop off easily. They said it was for maintenance access so the pump (wet) could be serviced if needed. I really do like the programmability of these pumps and haven't know of any alternatives. They were the first I've ever heard if with such modes. Too bad they don't make anything for a future pico/nano build I'm planning...
woodnaquanut
Active member
I'm not sure who you are speaking to. I'm not trying to 'bash' the company, just reporting my experiences. Also companies can change, for both good or bad, over time. Often expansion is a trigger point for such changes.
I hope your experiences have all been positive. My experiences with support have not been positive.
d2mini
Premium Member
Does anybody know what a PHONE is anymore?
If you want immediate assistance, pic up the phone and talk to somebody.
Otherwise I don't think you can really complain.
Email can get lost in cyberspace, lost in the shuffle, put on hold while PHONE CALLS are answered, etc.
I've sent emails and have gotten responses from various companies on evenings and weekends which is always impressive when it happens. But if I need some serious help, I know a phone call is usually the quickest way to get a response and the quickest way to get an issue resolved.
And if you really want a positive response from whatever company you are dealing with, don't air out your dirty laundry on public forums without speaking to a CS Rep first.
cakemanPA
New member
I couldn't agree more. I see it here all the time. Ecotech has always been great at taking care of issues for me. But when I need help in a hurry, I call. When I have issues over the weekend or questions where I am not in a hurry, I will ask questions here.
bif24701
New member
sc50964
New member
Concerned about MP40 build Quality
The same thing happened to my gen 1 MP40. I did get it used. A replacement magnet is $55. Not too bad, but I will call ecotech tomorrow for more info.
The same thing happened to my gen 1 MP40. I did get it used. A replacement magnet is $55. Not too bad, but I will call ecotech tomorrow for more info.
