customer service horrible
- Thread starter pdnyc69
- Start date
aquamanic
WHO DAT??
Try sending an email. Frequently that works better/quicker. support@neptunesys.com
Christian_S
New member
good to know about this in case if I need costumer service I will email them instead of calling
Man if I could sell people $500 controllers for $1000 just once a week. 
I understand the frustration when you are having an issue and not being able to get through, just should leave a voice mail and write an e-mail and give it a day. Might be able to figure out what you are doing wrong if you step away from it a bit anyways.
I once e-mailed that other company that sells controllers and when I didn't get a response in an hour I called. On the phone they told me Neptune conductivity probes would work with there controller so I bought one. Three days later I got a response in e-mail that said the conductivity probes wouldn't work with there stupid controller and actually no probes actually worked. Bottom line if you enjoy complaining about support you should check out the other brands, lol. Nightmare!
I understand the frustration when you are having an issue and not being able to get through, just should leave a voice mail and write an e-mail and give it a day. Might be able to figure out what you are doing wrong if you step away from it a bit anyways.
I once e-mailed that other company that sells controllers and when I didn't get a response in an hour I called. On the phone they told me Neptune conductivity probes would work with there controller so I bought one. Three days later I got a response in e-mail that said the conductivity probes wouldn't work with there stupid controller and actually no probes actually worked. Bottom line if you enjoy complaining about support you should check out the other brands, lol. Nightmare!
Same here.
it seem that there are 2 people that work in tech support. when you can reach them on the phone they are more than knowledgable. but sometimes its tuff to get in touch with them. i would think that a company this size would have more than 2 tech workers. and it was 1000 for controller, wxm, vdm, and 2 lab grade probes. over all i am extremely satisfied with this product.
Man if I could sell people $500 controllers for $1000 just once a week.
I understand the frustration when you are having an issue and not being able to get through, just should leave a voice mail and write an e-mail and give it a day. Might be able to figure out what you are doing wrong if you step away from it a bit anyways.
I once e-mailed that other company that sells controllers and when I didn't get a response in an hour I called. On the phone they told me Neptune conductivity probes would work with there controller so I bought one. Three days later I got a response in e-mail that said the conductivity probes wouldn't work with there stupid controller and actually no probes actually worked. Bottom line if you enjoy complaining about support you should check out the other brands, lol. Nightmare!
I've been to their facility. Neptune is a *very* small company. 
And they are driven to do what they do as well as they can possibly do it.
That other company up the coast from Neptune is quite small too. Aquarium controllers are very specialized, low-volume products
And they are driven to do what they do as well as they can possibly do it.That other company up the coast from Neptune is quite small too. Aquarium controllers are very specialized, low-volume products
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sfboarders
New member
I've only communicated through email and I must say that Curt responds pretty promptly. I sent him a few emails over the holiday weekend and he responded on the weekend and at night. This guy works 24/7. I sent my Apex display due to the back light going out on Monday via USPS Flat Rate and I received it back today (Thursday). Keep in mind I only live an hour away from Neptune.
ieatchinese
Premium Member
ToLearn and RussM.....Spot On!
pdnyc69, do you have experience running a company? If you do, you know that you need volume (quantity) in order to sell any tech at low prices. The engineering that is in these controllers would cost many more thousands of dollars at a larger company like the one that I work at.
I have had many years experience with Neptune and they are very, very good. Be patient and go the email route and you will not be disappointed.
pdnyc69, do you have experience running a company? If you do, you know that you need volume (quantity) in order to sell any tech at low prices. The engineering that is in these controllers would cost many more thousands of dollars at a larger company like the one that I work at.
I have had many years experience with Neptune and they are very, very good. Be patient and go the email route and you will not be disappointed.
