After dealing with UPS for the past few years,I can say that if they packaged it,there pretty good about paying off insurance claims.Its when you self package it that they can be a hassle.I learned that real quick when I sold a skimmer to a guy for $300,and they broke it during shipping.The box looked like it had been in a war.After they did there review,they agreed to pay,but only because I had gotten advice from the lady at the UPS store on how to package it correctly.Well what UPS calls correctly.