DOA's ???

dakotamusic

New member
Hope to get an answer here.
Sent 2 different emails yesterday and this morning to sales and johnny.

3 out of 5 Queen Conch appear DOA yesterday. Dry ship method...followed directions enclosed. 3 haven't moved and I see no activity. Oh and yes I checked the brown paper thouroghly before discarding to be sure they hadn't left shell in search of moisture. They apear to be in the shell, but totally withdrawn into the shell with no movement.
Just taking a little while to recover from shipping or are these three guys DOA??
Other 2 are moving and started right away yesterday morning.

Mailed with questions regarding this and no response.

So what do I do now?? My first Livestock order from Premium Aquatics! The hermits I also recieved are doing great. Purchased many dry goods in the past and everything was always fine. I'm a bit concerned with no response back, considering all the positive feedback on this site. Any help is appreciated.

William
 
Hi William,

I sent your email to jeremy, he will respond first thing Monday. We are not open on saturday and sunday. I'm just in today getting caught up. They sometimes takes a few days to start moving, but never can tell sometimes. I would leave them in the tank and see what happens, if they are doa we'll cover them. So i would wait for Jeremy's email monday.

thanks
 
DOA's Great Customer Service!!

DOA's Great Customer Service!!

Jason/Jeremy,

I would like to thank you for your service in regards to the above DOA's. Placed an order for dry goods and the credit for the DOA was applied.

These days it is customer service that attracts most buyers IMO. Premium Aquatics has this reputation on the various boards and it certainly is true.

It's always very easy to write a letter when a buyer is upset or wants to trash a vendor, however the good letters seem to never get written.

Again I just wanted to say thank you for great product selection, great shipping and excellent customer service. You have my vote of coinfidence/satisfaction and let this note be a verification of the outstanding company Premium Aquatics is.

William
 
I love positive customer service stories. I just placed my first dry goods order with Premium Aquatics yesterday. I wouldn't have considered them without so many good things being said on RC.
 
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