Eastamherstbias
New member
My high end macbook has bugs..... and my iphone 5 dropped a phone call today. It is not something that I expect from such high end equipment.
EcoSmart Live now up
- Thread starter LinkinReef
- Start date
ghostman
Active member
Once again, a ridiculous analogy. A bug that is annoying can be expected. A bug that makes the unit nonfunctional unable to connect, or causes damage due to malfunction is another. This is another example of an Ecotech apologist. Since it works for you, it's great. The fact that others cannot use the item as advertised is a risk the consumer takes. If you Mac products didn't connect, you'd be just as upset as anyone. Not even comparable.
crazy4reefs
New member
Toshiba Satellite P755, with Intel I3 processor running Windows 7, Java Standard Edition version 1.7.0_09. I use Firefox(latest version) to connect.
lowscooby76
Member
I Agree i'm willing to pay for the top of line stuff so i don't have to deal with the low line i'm out of business just after you buy it junk.i don't like having to fix things i paid good money for to work right.i know there is some bugs in everything but you should not have to take a day to try to get things to work right and sit on the phone for hours just so someone can try to help you over the phone not that is a bad thing it is great they are willing to do that most of the time you still have to send it to them to look at of fix after your out all that time.i light the Radion look the light they give out.i don't like there new software after it update it give bugs to the EcoSmart Config Utility.i was happen with but it and if i could get the last update off my Radions i would be happy.
EcoTech Support
New member
Please give us a call so we can see what is going on. Our support team would be happy to get you setup. As my colleague mentioned in an earlier post, we are working nonstop to make EcoSmart Live the best it can be. I am also a Mac user so I understand where some of you are coming from. We had some growing pains with the software and our servers, however what is currently out there should work well for the majority if users. We appreciate all of your support, understanding and patience.
Eastamherstbias
New member
My point is that it is a beta and Bugs are to be anticipated otherwise it would be the release candidate. Give it time. I have had some issues with the software but support is great and they have made considerable progress since Beta 1. I am not an apologist, I am a realist and understand what a beta is. Ecotech live is the next logical step for Radions. One day, I could see a fully integrated ecotech tank controlled by a future version of the software remotely. There will be some bumps in the road.
dcforester1
Member
I finally gave up on setting them up with my mac. I bought a second mac to make sure it wasnt the first. (I was planning on buying a 15in anyway) I had Brett helping me for over an hour and he got it but the same issue when I tried to log in again. The part I dont understand is that is has all my light info logged into it. I can see the serial numbers, and I can reset the lights with the mac. I am also having an issue with the firmware updating. If i choose to do an update it brings up a box to search for it. If I look in the folder that has the connection manager downloaded it will find it, and start to download it. The problem then arises when it downloads it comes up with a "FATAL ERROR" it makes my light totaly non functional, and I have to leave it unplugged and let it sit for 3-4min, and then plug it back in. I am off from work today so I might try to call them, or just wait for the new version.
Derek
Derek
bbart12
New member
As a software developer I think that ecotech's biggest problem has been not really explaining what a software beta is. Sure they have beta plastered everywhere that makes sense but I don't think that is enough.
Let me try explain how I would look at releasing a product to beta. Hopefully this will give some people some insight into how they should be viewing using any peace of software in beta.
At a certain point during the development of a product you start running out of bugs to work on. This can be due to a myriad of things but personally it is usually because of my nature of working though a task in the ways that it intuitively makes sense to me and how I expect the user to do it. The other big one especially with a product that will be installed on a users computer (the configuration manager) is the plethora of makes/OS/Internet connections exist in the real word.
All of these unknowns become REALLY expensive to test for. For instance my company has a test department whose sole purpose is to beat on the code until it breaks for us to then go back and fix. That's ten people at 50k+ which I would venture to guess is more than ecotech has working in their development department.
This brings us back to why do a beta release. Essentially a segment of my user base agrees to become software testers and reports bugs back based on there experience in exchange they get what is an early/free version of the software. In the long run it can be a lot more work because users don't always report in the best manner (you get a lot of its broke how do I fix it).
In the long run this post could have just said "it's a beta people" but I got the impression that although people think they know what a beta is they could use some insight. If Ecotech was trying to say this is a v1.0 (typically the first out of beta version we are at about v0.8) release that would be a much bigger issue. But as I see it Ecotech is diligently working through the issues to make the user experience the best it can be and people should expect this software to be imperfect.
Let me try explain how I would look at releasing a product to beta. Hopefully this will give some people some insight into how they should be viewing using any peace of software in beta.
At a certain point during the development of a product you start running out of bugs to work on. This can be due to a myriad of things but personally it is usually because of my nature of working though a task in the ways that it intuitively makes sense to me and how I expect the user to do it. The other big one especially with a product that will be installed on a users computer (the configuration manager) is the plethora of makes/OS/Internet connections exist in the real word.
All of these unknowns become REALLY expensive to test for. For instance my company has a test department whose sole purpose is to beat on the code until it breaks for us to then go back and fix. That's ten people at 50k+ which I would venture to guess is more than ecotech has working in their development department.
This brings us back to why do a beta release. Essentially a segment of my user base agrees to become software testers and reports bugs back based on there experience in exchange they get what is an early/free version of the software. In the long run it can be a lot more work because users don't always report in the best manner (you get a lot of its broke how do I fix it).
In the long run this post could have just said "it's a beta people" but I got the impression that although people think they know what a beta is they could use some insight. If Ecotech was trying to say this is a v1.0 (typically the first out of beta version we are at about v0.8) release that would be a much bigger issue. But as I see it Ecotech is diligently working through the issues to make the user experience the best it can be and people should expect this software to be imperfect.
EcoTech Support
New member
With EcoSmart Live open, please close and reopen your Connection Manager. This will prompt the Connection Manager to download the latest firmware file. After that, close EcoSmart Live in your browser and perform the firmware update on your lights using the Connection Manager. Also, if you haven't already, please factory reset your lights as well through the Connection Manager.
dcforester1
Member
I tried all that, and I even tried it with Brett. If you want to try it you can PM me I will be home til 4, and I will give you my number. We got it to work once, but once I tried again I couldnt get in.
Thanks Derek
Brett might have my number
dcforester1
Member
when you say update the firmware using the connection manager do you mean just use the ecotech icon at the top of the page?
dcforester1
Member
I shouldnt have touched it. It is doing the same thing. When I go to download the firmware it doesnt populate anywhere to get it from
chercm
New member
i gave up totally on Ecotech and should have gone to T5 instead of using this .
CRAP !!!!!:thumbdown:thumbdown
jameshongth
New member
Had heard so many craps and complaint since day 1 Beta Ecosmartlive launched till now.....:mad2:!
As now...I'm still happy with my current Radion and will not switch to ecosmartlive until I hear many good and positive feedbacks and comments from Ecosmartlive users..:fun2:.
As now...I'm still happy with my current Radion and will not switch to ecosmartlive until I hear many good and positive feedbacks and comments from Ecosmartlive users..:fun2:.
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lowscooby76
Member
jameshongth your very smart stay with EcoSmart Config Utility and don't do the update.i tried Ecosmartlive and that was the dumbest think i could have done with these lights.now after taking Ecosmartlive all the way off my computer.the EcoSmart Config Utility has a lot of bugs now i think it is because i let it do the update.i don't think i could sell someone something like this. like chercm i wish i just bought new t5 lights.i'm really thinking about going back to my t5.
fishyguy7
New member
If thats how you feel sell me one of yours real cheap:wavehand:
lowscooby76
Member
sell them real cheap :lmao::lmao::lmao::lmao: i was raped when i bought them.i'm not going to sell them real cheap and get raped again
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