BCT182
New member
I don't see an update? I haven't connected my lamp in over a month, I just connected mine based on your comment. According to ESL my device does not require an update. The web based software appears the same as well.
EcoSmart Live now up
- Thread starter LinkinReef
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I don't see an update? I haven't connected my lamp in over a month, I just connected mine based on your comment. According to ESL my device does not require an update. The web based software appears the same as well.
pecan2phat
Active member
I connected yesterday morning to change something and it was as usual but then when I connected again later that night, it did the whole update thing and of course left my 2 lamps like crap.
One was on at 100% and the LED indicator was orange, the other was the normal blue for artificial mode but the lamp would not light up or respond to any programming changes. I eventually had to unplug them and reset to factory settings after I powered them back up and renamed the group.
This is almost too sad to laugh about........
One was on at 100% and the LED indicator was orange, the other was the normal blue for artificial mode but the lamp would not light up or respond to any programming changes. I eventually had to unplug them and reset to factory settings after I powered them back up and renamed the group.
This is almost too sad to laugh about........
I'm having trouble with ESL recognizing any of my 4 Radion lights. Did the factory reset, did the firmware update using the desktop version but connection manager can't find any devices It says connected but doesn't show any devices on the list. A usb or wireless search for devices doesn't find anything. If you unplug the usb and plug it back it does find a device but throws an error message when retrieving device details. Any suggestions.
Addicted2coral1
New member
so i had an ecosmart that i am using warrantied... now i get home to program it all of em go out.. the old software wouldnt do crap.. now i get the connection manager on my computer, i set up the ecosmart registration and all.. i says searching for devices... has been setting here for 30 minutes and hasnt found anything..
why do they have to change the programming... is it really better than the old... the old software worked.. this **** dont.. i work all day so i cant call tech support.. so i geuss i just wait till my day off.. next thursday.. will no light on corals for a week be ok??
not trying to be a dic but man i am aggravated..
why do they have to change the programming... is it really better than the old... the old software worked.. this **** dont.. i work all day so i cant call tech support.. so i geuss i just wait till my day off.. next thursday.. will no light on corals for a week be ok??
not trying to be a dic but man i am aggravated..
Millticket
New member
Couldnt get esl to recognize my radion either. I think i'll just stick with the software instead.
SteviesReef
New member
They keep saying that this software is still in beta so that the user should know that. Don't they realize that people don't want to be experimenting with this stuff when they have hundreds and sometimes thousands of dollars worth or coral depending upon it? Lighting is mission critical when it comes to corals. A light costing this much money should be DEPENDABLE.
EcoTech Support
New member
What version of the Connection Manager do you have installed? It should be 1.6.011. What browser and operating system are you using?
EcoTech Support
New member
Did you get prompted to install the latest version of the Connection Manager? What browser and operating system are you running?
EcoTech Support
New member
We appreciate your patience with EcoSmart Live and are working diligently to resolve all issues our customers are discovering. EcoSmart Live is working well for the majority of our users, so it might be best for you to contact our Customer Service department to assist you.
What browser and operating system are you running?
SteviesReef
New member
Thanks for the response, Shaun. You guys do have GREAT customer service; no question at all about that. I am not running ESL because of all of the issues that I see in the forum. I am just not willing to take that chance with my corals. I am still running the desktop version of the software and my corals have responded to the Radion magnificiently! The light itself is great, but I am waiting to hear that ESL is super stable before I switch to it.
I have a Windows machine, and run IE 9. I'm pretty sure that ESL doesn't support IE 9. Two things that I can't figure out for the life of me are: why one of the most popular browsers is not supported, and why you didn't wait for a more stable and completely wireless solution before releasing it.
My previous post sounded more negative than I intended. I want to emphasize that I have a Radion and I don't think I will ever buy another brand of light. I also have a Vortech MP10eW; also a phenomenal piece of hardware. My experience with your customer service has been top-notch, too. Again, my only issue is that as a person with 20 years of software development experience, I really don't think ESL is ready for prime time.
Millticket
New member
I installed the newest version last night as it was the first time I was trying to use esl. I was also using the newest version of Firefox. I kept trying refresh, restart, unplug/plug in radion via USB detection, all with no luck.
I still like the configuration software so its not imperative to have esl. I was just hoping to hop on real quick and check it out.
To echo another post, I absolutely love my radion and its the best lighting purchase I've ever made. Ive had great growth in my reef over the last year just using the natural mode alone.
pecan2phat
Active member
ESL is working in a 32-bit is environment for me, so that might not be a big issue as previously thought.
I was having loading issues with Firefox, but it worked fine for me with Safari.
ESL is not working anymore for me on Mac since today (havent tried for a few days). No matter which browser I take, it shows me "disconnected" on the website even if the ESL connection manager is connected 
I can even check for firmware updates, which restarts the light
edit: Last week I was able to use ESL, so its a new issue.
I can even check for firmware updates, which restarts the light
edit: Last week I was able to use ESL, so its a new issue.
Last edited:
pecan2phat
Active member
ESL is not working anymore for me on Mac since today (havent tried for a few days). No matter which browser I take, it shows me "disconnected" on the website even if the ESL connection manager is connected
I can even check for firmware updates, which restarts the light
edit: Last week I was able to use ESL, so its a new issue.
Same here on the "disconnected" issue for last night and today.
Maybe it's their server
DigitalWeight
New member
Radion Won't Connect - Mac
Radion Won't Connect - Mac
My Radion won't connect to ESL. I am using a Mac and all it does is say connecting for about 2 minutes and then says disconnected. I have restarted, closed connection manager, restarted safari, everything. Based on all the comments seems like this very unstable. Any suggestions?
Radion Won't Connect - Mac
My Radion won't connect to ESL. I am using a Mac and all it does is say connecting for about 2 minutes and then says disconnected. I have restarted, closed connection manager, restarted safari, everything. Based on all the comments seems like this very unstable. Any suggestions?
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