This seems hardly helpful or appropriate.
That being said I was bummed too. Ecotech does make good products, but it seems that quite frequently new legitimate competitors are entering the market and I would be worried about anyone leaving my brand for another. Especially in a niche market like reef keeping. Brand loyalty goes a long way but it's also a two way street and sometimes all it takes is a small event like this to push someone over to another brand. Who knows. They may like the grass on the other side and choose to stay.