Yes you need to update the information, but the charger mis-nomer is not the only issue. First AGM stands for Absorbent Glass Mat, not All Glass Mat. Second, talking to folks on the phone, who are most likely sales reps, is not very substantial. The "real" technical and engineering staff don't get paid to answer consumer questions on the telephone. Third, out of responsibility, you should inform folks that you are not the final authority on the topic, and many important points have been overlooked. On forums folks hear what they want to hear, and then take what they hear as the whole story, and promptly get into trouble, becasue they don't care to read any further. In your post you did not link to any informed information, and in a "how to thread" that is a basic responsibility. It is not my job...
I am not condemning those in the hobby, lots of smart people, merely pointing out, that the tendancy is to not read the instructions, nor the fine print, as easily illustrated with the Mag Drive pumps > 9.5 (the instructuctions say 1.5" pipe, and folks use 3/4".) Or reeflo's instruction that specifically states to use thread sealant, not tape, and other points involving pipe sizing. "I don't have to read, Cuzza said..." or "Unc said it so it can't be true..." Invariably, in write up such as this, the risks are minimized because the intent is to tell folks what they want to hear, not what they need to hear.
LA batteries are the weak link in a backup schema and, by their nature, are not safe.There are many books and articles about the safe use of batteries. I cannot stress enough the importance of studying up on this "weakest link" of a backup power system, from more informed sources, especially from the Solar power industry.
You should include warnings so that hobbyists understand that there are safety issues. Note the part about qualified professionals... sure you have no idea of my qualifications, nor I yours...
WARNING: CAREFULLY HEED ALL BATTERY MANUFACTURER WARNINGS. BATTERIES CAN ARC AND BURN OR EVEN EXPLODE. THE ACID INSIDE WILL BURN SKIN AND BLIND EYES. IF YOU DO NOT UNDERSTAND THE MANUFACTURER'S WARNINGS, PLEASE SEEK ASSISTANCE FROM QUALIFIED PROFESSIONALS. THIS ARTICLE DOES NOT ATTEMPT TO TEACH YOU BATTERY CHARGING AND TESTING SAFETY. READ MANUFACTURER'S RECOMMENDATIONS FOR BATTERY CHARGERS, HYDROMETERS, INVERTERS AND BATTERIES.
Perhaps the greatest lacking in your post, is the need for circuit protection.
All battery banks and circuits should have the proper fuses, breakers and disconnects installed to protect from shorting out wires or the battery itself shorting out. Wires can melt and cause a fire when too much current flows through, (I did not see anything concerning wire sizing) and all batteries can explode. Sure it is just a 12VDC battery, no problem, right? However, 12000 (twelve thousand) amps is a pretty big deal actually. Circuit protection devices are large and rather costly. And no, the controllers do not have the proper protection devices. They are required in addition to a controller, and auto transfer switch. I have yet to see this information here, or on any other hobby forum, unless I was the one that brought it up...
The anecdote that you have never had a problem pales next to the volumes of information discussing the very real risks and dangers involved in using these methods, technologies, and materials. It simply means you did it, and says nothing of the safety or advisability of anyone else doing it.
The bottom line is irregardless of your qualifications or mine, anyone seeking advice/information concerning the use of these methods and materials, should consult a local qualified professional (one whose credentials are verifiable.) That may or may not be either an electrician, or electrical engineer. I know plenty of both that will get you into trouble. Or simply go out and get a generator, which is what really should be done, unless you plan on putting up a solar power station, and you will still need the generator... and run your referigerator as well, which to me is just as important, if not more important, than your fish tank...
<--problem solved...