To All Reef Central Members,
We would like to take a moment to address concerns regarding the removal of our forum from Reef Central, but first, we would like to thank Reef Central for their support over the past few years in allowing us to host the Euro-Reef Forum. We truly believe that Reef Central is an incredible asset to the hobby where ââ"šÂ¬Ã…"œÃƒÂ¢Ã¢"šÂ¬Ã‚¦quality information about the marine and reef aquarium hobby can be exchanged among all levels of hobbyist from beginner to advanced.ââ"šÂ¬Ã‚ This kind of exchange is one of the keys to the future success of the marine aquarium hobby and we support that 100%!
Making it easier for you:
As our business has grown, the demand for customer support has increased proportionally and in response to this increase we are making some new additions to our support department:
1. We now have a full time Hobbyist Product Support Specialist available Monday through Friday, 9:00 a.m. to 5:00 p.m., Pacific Standard Time. The current phone # is 949-770-9913 ext 12. You can also send us an e-mail at
er.tech@euro-reef.com for general product questions or at
er.warranty@euro-reef.com for product warranty related inquiries.
2. We are in the process of establishing a toll-free phone number that any registered owner of a Euro-Reef product can use to contact us regarding questions or concerns they may have about their product. This number will be posted on our websitesââ"šÂ¬Ã¢"žÂ¢ HOME PAGE the first week of April, 2006.
3. In addition to the toll-free number, we are also setting up a direct line for those that may have questions about Euro-Reef products they are interested in purchasing. This phone number will also be posted the first week of April, 2006.
4. We are developing a Euro-Reef direct e-commerce site so you can order parts and accessories directly from us. This makes getting ANY PART YOU NEED quick and painless! We will announce the opening of this service on our website as soon as it is available. In the meantime, please visit our website and use the "Dealer Locator" link on our home page to find a dealer near you where you can order parts and accessories as needed.
Regarding our decision to discontinue hosting the Euro-Reef forum here in Reef Central:
It was never our intention that the Euro-Reef forum be a medium for our company to provide product/technical support. We were inspired by the exchange that had been taking place in the well known ââ"šÂ¬Ã…"œEuro-Reef Clubââ"šÂ¬Ã‚ thread and therefore sought to establish an official gathering place for Euro-Reef users to exchange helpful tips and insights with each other regarding the use of our products. We sincerely apologize for any inconvenience that our decision initially may cause. We believe that a direct line of communication is the best way to support our customers.
Thanks to the hobbyists that make Reef Central a great place:
We would also like to extend a special thank you to those hobbyists who had participated in our forum in support of Euro-Reef products and for sharing their knowledge and experience with others. Without your passion for the hobby, we would not be able to experience the joy of doing what we do here at Euro-Reef.
Again, we want to thank Reef Central and all its members for the opportunity to be associated with your community, and we look forward to continuing that association for many years to come.
Sincerely,
Jeff Macaré
Euro-Reef, Inc. VP & COO
949-770-9913 ext 17