Their GPS system seems to be extremely inaccurate, but they shouldn't solely rely on it anyway.
Sorry about about your fish hopefully the next one do better for you. UPS has part timers that deliver on Saturdays it isn't the same driver that delivers Monday through Friday in your neighborhood. Too bad fedex drivers and UPS drivers don't have gps it would make it easier for them. I agree with the previous poster though about not ordering live animals during this time of the year. After thanksgiving it's no live animals for me until a week into the new year. It sucks, but I rather just miss out than to lose an animals' life.