First Blue Zoo Aquatics Purchase... Thoughts so far.
- Thread starter fearyaks
- Start date
I am sure we will take very good care of you Strout. Thanks
Thanks for letting us know and sorry to hear about the loss. It looks like one of our livestock experts is already working on your case.
Blue Zoo Order
Blue Zoo Order
I ordered 3 Bartlett Anthiases from BZA. I have to say everything was packaged well however one died within two days. BZA gave me a credit. I was very surprised to find out that the credit would not count towards the $140.00 for free shipping. I was told that if I decided to place another order it would have to total $140.00 after the credit to receive free shipping. I left a message for the credit department at BZA to see if anything could be done. However nobody returned my call. Additionally, I attempted to find this policy on their website but couldn't find it. I"m not saying it's not there somewhere but it certainly isn't easy to find. I find myself a little torn. I must admit that the fish that did survive seem very healthy, everything was well packaged. Having said that, it would have been nice if someone would have returned my phone call. Lastly, I would have liked to have known that a credited fish doesn't count towards shipping costs.
Blue Zoo Order
I ordered 3 Bartlett Anthiases from BZA. I have to say everything was packaged well however one died within two days. BZA gave me a credit. I was very surprised to find out that the credit would not count towards the $140.00 for free shipping. I was told that if I decided to place another order it would have to total $140.00 after the credit to receive free shipping. I left a message for the credit department at BZA to see if anything could be done. However nobody returned my call. Additionally, I attempted to find this policy on their website but couldn't find it. I"m not saying it's not there somewhere but it certainly isn't easy to find. I find myself a little torn. I must admit that the fish that did survive seem very healthy, everything was well packaged. Having said that, it would have been nice if someone would have returned my phone call. Lastly, I would have liked to have known that a credited fish doesn't count towards shipping costs.
Thank you so much for letting us know. Have you sent us an email regarding this issue? Emails are answered very quickly.
customerservice@bluezooaquatics.com
We would be more than happy to help you with this problem.
customerservice@bluezooaquatics.com
We would be more than happy to help you with this problem.
Thank you for the information. We will look for your emails sent and respond accordingly. Take care.
Thank you so much for the update. We are very happy to hear your eel made it to you in great condition. Enjoy it!
We will pass your comments onto Greg. He loves hearing about happy customers.
Remember, if you ever need help with an aquarium issue, call Greg. He is fantastic at helping people solve problems.
Remember, if you ever need help with an aquarium issue, call Greg. He is fantastic at helping people solve problems.
Positive first experience
Positive first experience
Ordered a variety of fish, inverts, and corals for the first time during BZA's Black Friday sale. I was extremely pleased with the service, delivery and level of professionalism.
Unfortunately, I did have a little royal urchin arrive DOA -- and although sad, this was sorted out in an extremely stress-free manner and credit was issued. Highly recommended.
Positive first experience
Ordered a variety of fish, inverts, and corals for the first time during BZA's Black Friday sale. I was extremely pleased with the service, delivery and level of professionalism.
Unfortunately, I did have a little royal urchin arrive DOA -- and although sad, this was sorted out in an extremely stress-free manner and credit was issued. Highly recommended.
VoiceInTheDeser
Member
Just thought I'd pop in. Just did my first order from them and was impressed with the packing/acclimation guide/kit and the fish.
i have ordered many times in past from them. but on 1/4/17 i received my order i placed over the weekend. packing/box and bags were impressive just as always. but the problem was that they placed 3 heat pads in the box and they were cold to touch once i opened. below freezing temps took its toll, most fish seemed halfway dead. 2 fish were dead before acclimation can be finished and many other died over time and some i cant find anymore (2 days later) i emailed and called BZA. emailed response came back very shortly stating credit will be applied within 7-10 days but how much not sure. so i called BZA and person that took my call was we need pics. well i sent 4 pics already and some i cant find so i dont know how to take pics of them but anyways instead to realizing that their faulty heat pads caused half the shipment to be dead they want to hassle you to find dead 1" fish that is in a 300 gal tank with LR and corals etc basically no help at all.
Thank you for the comments Jacob. We do hope you enjoy your new friends. 
