fish dead

[troyman]

i placed my first order with live aquaria for fish 6 out of 10 were dead the lyon fish i recieved had a real strong odor when opened and poor fish was dead the stood behind their gurantee but i wonder how many fish die this way is this type of buying doing our hoppy any good when so many fish are dying

 

[dfs/la2]

Troyman,

Thank you for contacting us. We apologize for the loss you had. When we ship fish our main concern is for the health of the specimens. We continue to look for ways to cut down on fish loss during shipping due to stress and other factors. The loss you had on this order is something out of the ordinary that we do not take lightly.

We strive for 100% customer satisfaction with all of our order. Please feel free to contact us if you have any further questions or concerns. We sincerely apologize for any inconvenience.

Stacie R
Technical Support
Live Aquaria

 

[Chihuahua6]

Troyman I have ordered about 20 fish from them within the past few months alone and all have arrived alive and healthy. None of them have ever had ick either .
I find it extremely odd that six or your fish arrived dead.

 

[kdblove_99]

Seriously, Live Aquaria is top notch. I have never heard them losing fish like that in shipping.

 

[opusthepenguin]

Ive had alot of trouble with dwarf angels and tangs that weren't from divers den, but customer service is always top notch. Sometimes I wonder if it has more to do with fedex. We never had problems with dead fish until about a year ago. Got a new fedex driver about that time too.

 

[squealy]

I agree with everyone who's had good experiences with LA. The only problem I had was when I ordered live rock, and that's because the FedEx guy obviously dropped the box. Any time I've had a fish death within 2 weeks they have refunded the money without any questions.