GHL USA LLC launched!

trueblackpercula said:
1) Mike is the best hands down as he helped almost immediately thanks mike
Click to expand...

Thanks ;) Due to the volume of very kind feedback on this thread towards myself and the support I am going to stick around and help people. I also have a mass of GHL product which I refuse to see sold off devaluing the brand so have set up a retail store for this stock to be sold at the new GHL pricing when launched. Where that goes depends on my current stock holding dealers really, I need to talk to them.
 
AQD_ottawa said:
Thanks ;) Due to the volume of very kind feedback on this thread towards myself and the support I am going to stick around and help people. I also have a mass of GHL product which I refuse to see sold off devaluing the brand so have set up a retail store for this stock to be sold at the new GHL pricing when launched. Where that goes depends on my current stock holding dealers really, I need to talk to them.
Click to expand...

I'm glad you changed your mind! Ghl do have, in my opinion, the best products on the market (I've done side by side comparisons, so I know). But like all have said, the customer support does not match its products/prices. Ghl is top notch in products and its price is also, let's just call it top, let's get the customer support department to also be top notch, and we will have a brand that's as close to a 10 all around as possible.
 
I just want to be clear on one thing

I am NOT going against GHL's policy of centralized support through GHL HQ this is the official support route, what I will do is offer a supporting role as I did before for those that have purchased through our network in the past and with the new e commerce site do so in the future. We are offering point of sale pre and post support by phone and email for our clients only.

I truly have been touched by all of your kind comments here about my service
 
Derek's reef shop has always been a #1 stockist they also have access to bring stock in through both our USA warehouses so you pay no import you also still have access to my local telephone support
 
AQD_ottawa said:
Derek's reef shop has always been a #1 stockist they also have access to bring stock in through both our USA warehouses so you pay no import you also still have access to my local telephone support
Click to expand...


Just checked where that is. Is there any place that sells GHL in Ontario? I just don't feel like driving to the east coast for something
 
Not sure if anyone could help me, but i am asking anyways. I bough a used GHL ProFiLux, the guy didnt send me the power supply. The GHL website does not have a shipping option the the US. Is there anyone that carries power supply for the doser in the US?
 
There are some pixels that are not lighting up on my dosing LCD making it hard to setup. Is there any trick to reset the doser? Or anything I can do?
 
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