Great customer service

[TucanSam007]

Just wanted to say thanks for the great "no hassle" return policy. Had a defective lighting unit and had no questions asked refund. Will glady continue shopping with your business and happy to have some reassurance when it comes to an expensive hobby like ours. Thanks marine depot

 

[StevenSinger]

I agree.

 

[MarineDepot]

Ah, shucks!

Ah, shucks!

Just wanted to say thanks for the great "no hassle" return policy. Had a defective lighting unit and had no questions asked refund. Will glady continue shopping with your business and happy to have some reassurance when it comes to an expensive hobby like ours. Thanks marine depot

I agree.

Thank you so much for your kind words! :celeb1: We appreciate you posting your favorable experience online... that's really the ultimate compliment for an e-retailer!

If there is any way we can better serve you in the future, please let us know!

Our customers inspire much of the content and business improvements we make, so feel free to sound off any time you have an idea. We're all ears!

 

[theRook]

By far the best customer service I have ever dealt with. Very professional and polite. E-mail exchange was very quick. Thank you Robert! Marine Depot is definitely the first place I go to shop!

 

[MarineDepot]

Go, Robert!

Go, Robert!

By far the best customer service I have ever dealt with. Very professional and polite. E-mail exchange was very quick. Thank you Robert! Marine Depot is definitely the first place I go to shop!

Thank you so much! We relayed your feedback to Robert. We promise not to let it go to his head.

:fun4:

 

[theRook]

Thank you so much! We relayed your feedback to Robert. We promise not to let it go to his head.

:fun4:

haha... Thanks.

 

[UCT]

Recently bought a MaxPure 60 RO/DI from Marine Depot. Water production was way more than the manual indicated so I thought something was wrong. In fact, the water produced was almost as much as the waste. Emailed Marine Depot and Robert responded within 24 hours by contacting SpectraPure and then forwarding Scott's response to my questions. While making the adjustment suggested by Scott, one small part fell on the ground and my dog chewed it before I could get it back. Thankfully Scott sent me a replacement part in the mail the same day, free of charge. Good service is hard to find nowadays, so I definitely recommend SpectraPure and Marine Depot.

 

[purge43]

I have to add to this. I agree Md is a pretty darn good outfit...now that I got mine I can spread the word.. phoenix mh 250w de 14k on sale till 10-10-11(maybe a little longer).. $45

 

[MarineDepot]

Robert: Employee of the Month

Robert: Employee of the Month

Recently bought a MaxPure 60 RO/DI from Marine Depot. Water production was way more than the manual indicated so I thought something was wrong. In fact, the water produced was almost as much as the waste. Emailed Marine Depot and Robert responded within 24 hours by contacting SpectraPure and then forwarding Scott's response to my questions. While making the adjustment suggested by Scott, one small part fell on the ground and my dog chewed it before I could get it back. Thankfully Scott sent me a replacement part in the mail the same day, free of charge. Good service is hard to find nowadays, so I definitely recommend SpectraPure and Marine Depot.

Uh-oh. All this positive feedback has finally gone to Robert's head! He's walking around the office with a swagger we've never seen before.

:dance:

Truth is, we really appreciate the feedback. It's not just our tech and customer support guys and gals that hit up RC, our managers do, too. When you voice your opinions here, everyone internally knows about it.

Of course, the rest of our support staff have now grown tired of Robert gloating through the hallways.

 

[MarineDepot]

Lights, Camera?

Lights, Camera?

I have to add to this. I agree Md is a pretty darn good outfit...now that I got mine I can spread the word.. phoenix mh 250w de 14k on sale till 10-10-11(maybe a little longer).. $45

New bulbs, eh? We want to see! Please post a pic on our Facebook page so we can see your newly lit tank. Here are some tips for replacing your aquarium light bulbs if you haven't already done so (or for future reference).

Last but not least, thank you for coming to RC and sharing your shopping experience with us. It is truly appreciated!

:wave: