help with a rkl pc-4

[thelostrican]

i recently bought a rkm-pc4...and havent been able to turn it on...i get no power out of it...anyhow i reflashed their firmware etc...to no avail...

thx
jose

 

[mojo~]

all firmware on all pieces are the same ? thats sounds like the issue to me. might have to unplug and plug it back in.

 

[thelostrican]

yup all the same, i checked their forums and did a reflash...

however if i only connect it to the wall it doesnt do anything...no lights of any kind....i will try after work a little more...

 

[VtheMaestro]

are you sure the bus cable connecting it to the head unit is working?

 

[Jeremy B.]

Were you able to get this issue resolved yet?

 

[thelostrican]

i tried everything its doa...could i get a rma #

thx
jose

 

[Jeremy B.]

Give us a call at 317-895-9005 and we can get you taken care of.

Thanks,
Jeremy

 

[thelostrican]

i called today after trying to trouble shoot it and what not....with digital aquactics....

i talked to josh @premiumaquactixcs its reply was to call digital aquactics :furious:

i am pretty sure you can help me....

 

[Jeremy B.]

Hi,

Did you actually speak to anyone at Digital Aquatics in troubleshooting the unit for you? Let me know, if I need to call them on your behalf I'd be more than happy to, however they will most likely tell me to have you call them directly.

Thanks,
Jeremy

 

[thelostrican]

i would like to get an rma and get another unit....when pluged in it doesnt turn any lights, by itself or pluged to the systems, the sytem doesnt see it, i have upgraded the firware, downgraded, reset it...you name....the rest of my system works fine...

i have left 6 messages and 2 emails.....and surf their support forums for hours...no replys ever...of anykind...this merchandise came doa...would like to get an rma and get another one....or a refund or store credit....or something that makes me feel like i got something out of my hardearned money...

i have no idea how could you get in touch with them on my behalf...to troubleshoot this...if they dont awnser any of my emails or phone calls...how could we do it when there is no direct comunication.

i am not going to cause any trouble here...if you can help do so....if not just say that you cant help me...at least that way i know what i can expect from premiumaquactics.

once again i am not looking for any trouble, or stir anything....if your awnser is no....just delete the tread....i wont post more on your forum...

thx
Jose Cruz

 

[Jeremy B.]

Hi Jose,

We are not authorized to handle Digital Aquatics warranty, this is per Digital Aquatics. I will however start calling them once they're open today and make sure that they contact you with the phone number that I have on file. If there is different contact information you want them to have please send that to me in email to jeremy@premiumaquatics.com.

Thanks,
Jeremy

 

[thelostrican]

same phone you got on record, no calls yet...

 

[thelostrican]

no calls yet...

 

[Jeremy B.]

Scott @ Digital Aquatics does have your phone number and will be calling. Please let me know if you do not hear from him by tomorrow afternoon.

Thanks,
Jeremy

 

[digitalaquatics.com]

We attempted to call today at 1:30 PST and there was no answer.

Please email support@digitalaquatics.com for fastest support, or call us at 425-527-0996 [option #1] between 8:30am and 4:30pm. For all warranty issues/service be prepared to send your proof of purchase and a detailed description of the problem to our support team.

Thank you,
DA