Help with Problems with my Vortech

[E.J. Coral]

Hello,

I posted a thread earlier after receiving a defective unit via mail order, see here. I sent the pump to you guys, and you repaired it and installed the gen2 upgrade.

Unfortunately, the pump has stopped spinning. It cannot be reset, and despite all attempts the red light is stuck on.

I am in california and the last service event lasted two weeks and cost me shipping fees. Is there any way that this situation can be remedied quickly, as I am trying to acclimate a difficult to keep anemone, and need to have permanent positioning of flow ASAP. Thanks.

 

[EcoTech Service]

You inquiry has already been responded to via the e-mail you already sent to service.

 

[E.J. Coral]

Thanks. Your reply to my original thread was, "if we can't fix it, we will replace it." Well I sent it to you guys and it still doesn't work, so .....?

 

[E.J. Coral]

Bumpity...

 

[EcoTech Service]

Again, your issue is being addressed via your e-mail inquiry. I will only address via one avenue as its time consuming to respond to the same issue both via e-mail then again on a forum.