How many days does it take for someone at PA to get back to me?

[cali_reef]

I called twice yesterday and no one answered. I sent an email as suggested in the afternoon. I called again this morning and no one answered, I left a voice message this time. Still no one got back to me.

I guess you guys don't want to know about my problem with the Hamilton DE bulb.

Pierce

 

[Jeremy B.]

Hi Pierce,

We try and get back to all of our customers within 24hrs. I apologize, it has been a little less than 25hrs from the time you sent an email.

Due to the date the bulb was purchased it would need to go through warranty by the manufacturer, Hamilton. You can reach them at 1-800-447-9797. If you need proof of purchase for it just let us know, you can email me direct at jeremy@premiumaquatics.com

Thanks and sorry for the delay,
Jeremy