Impressed by the customer service

[akitareefer]

Recently got confused and ordered the wrong wattage bulb by mistake. I emailed them right away told them the situation. I also asked them if they could reccommend a similar color in a high wattage. I got an email promptly in the morning of the next business day answering all of my questions. Thank you Marine Depot, good business.

 

[MarineDepot]

Thank you so much for sharing!

Thank you so much for sharing!

Recently got confused and ordered the wrong wattage bulb by mistake. I emailed them right away told them the situation. I also asked them if they could reccommend a similar color in a high wattage. I got an email promptly in the morning of the next business day answering all of my questions. Thank you Marine Depot, good business.

Thank you so much for your post, akitareefer... much appreciated! Here is an article we wrote about bulb replacements you may find useful.

Now, we have to ask: is that your dog in your avatar?

 

[redrdwolf]

I on the other hand tried three times to get my order placed correctly with Marine Depot. I was trying to use a simple gift card. After over a week of frustration I found out that despite explaining what I wanted charged to three different people they continued to attempt charging the wrong amount resulting in a card denial and further delays. I verified this by doing a trace with the card provider. I resolved my frustration by closing my account with Marine Depot and moving to Premium Aquatics. Premium Aquatics has great service and they get it right the first time. No more Marine Depot for me!

 

[MarineDepot]

Shopping @ MarineDepot.com

Shopping @ MarineDepot.com

I on the other hand tried three times to get my order placed correctly with Marine Depot. I was trying to use a simple gift card. After over a week of frustration I found out that despite explaining what I wanted charged to three different people they continued to attempt charging the wrong amount resulting in a card denial and further delays. I verified this by doing a trace with the card provider. I resolved my frustration by closing my account with Marine Depot and moving to Premium Aquatics. Premium Aquatics has great service and they get it right the first time. No more Marine Depot for me!

Hi, redrdwolf. Please accept our sincere apology for your unfavorable shopping experience. We would love to hear more about it so we can ensure it does not happen again. We invite you to email us the details so we can pass them along to our customer service supervisor and director of operations for review. We would love the opportunity to earn your business again in the future. If there is anything we can do to win you back, please let us know. Otherwise we appreciate you giving us a shot and wish you nothing but success with your tank either way.

 

[GTR]

I wanted charged to three different people

I can see where that might be a problem if I'm understanding correctly. I've been selling online since 1998 and would never split up payment on an order so that it's billed to 3 different cardholders at 3 different addresses even if it meant losing a sale and a customer.

 

[redrdwolf]

GTR, That was my typo in posting, I meant to indicate I spoke with three different people at Marine Depot over multiple days in my attempt to resolve the issue.