Invaluable customer service half a continent away

[diverdan814]

Here's a shout out to Gareth at Progressive Reef. Last weekend my Profilux 3 crashed during a firmware upgrade. I was able to use the flash tool to re-power the unit but my optical sensor and my Aqua Illumination lighting did not work correctly. I also needed guidance on installing my wireless Vortech controller. Even though I live in New Jersey, and Gareth works from British Columbia, the phone support provided closed the distance. I felt as though Gareth was right here by my aquarium fixing things. Not only that, he knew exactly where to go to address each and every situation. Rarely have I encountered such technical expertise delivered in a friendly, constructive, and professional manner. Anyone who is on the fence about getting a Profilux controller should know that the customer service provided is second to none. Thank you Gareth!

 

[doggydoc]

here's a shout out to gareth at progressive reef. Last weekend my profilux 3 crashed during a firmware upgrade. I was able to use the flash tool to re-power the unit but my optical sensor and my aqua illumination lighting did not work correctly. I also needed guidance on installing my wireless vortech controller. Even though i live in new jersey, and gareth works from british columbia, the phone support provided closed the distance. I felt as though gareth was right here by my aquarium fixing things. Not only that, he knew exactly where to go to address each and every situation. Rarely have i encountered such technical expertise delivered in a friendly, constructive, and professional manner. Anyone who is on the fence about getting a profilux controller should know that the customer service provided is second to none. Thank you gareth!

+1
finest support period

 

[AQD_ottawa]

Gareth has always looked after GHL clients well and this is why Aqua Digital Inc as the distributors give progressive Reef so much support, I am very pleased this working relationship is going from strength to strength.

 

[Pro_Reef]

Thank you guys for all of the kind words! I'm honestly just happy to help!

Gareth

 

[snorvich]

Been there, had support, came away happy. Kudos to all supporting GHL.