Kessil AP 700 Owners Gather Here!

[Kyl]

Light is already being sent. They are charging me for shipping both ways. Also charging me for the light that is coming. Nice!! So not only have I burned countless hours f'n around with these lights they won't even cover the $37 CDN shipping each way. And there is going to be a $1300 charge going on my visa to pay for the new light until I ship the other one back. I wonder if I'll ever see the refund - oh and I wonder about the interest too. They say it is company policy to not pay for shipping.

I asked if they could toss in an old light for my QT tank frag tank. Not a chance for that either (I'm sure they have dozens of lights that have been used that they could give me for the pure pain and frustration over the last 3-4 months) or just anything to make me come out of this not hating the company. Looking like the absolute best scenario is I'm going to be out about a $100 +- for sure and that is with zero guarantee that this will even fix the problem. Great customer service. I know that if this was my company I sure as hell would make sure a customer like me was well taken care of. I have spent over $2200 on these lights and this is how I'm treated. Brutal.

Have you talked to Concept at all? I believe you said they were bought through Concept. If they won't help you either and this was bought on a credit card, I would really consider contacting your card issuer to see what some possible options are. The LFS you bought these from should be going to bat for you, having people get burnt in this hobby is the quickest way to see them leave forever, especially with the state disposable income in AB is in.

Good luck with it!

 

[Razor Blade]

Have you talked to Concept at all? I believe you said they were bought through Concept. If they won't help you either and this was bought on a credit card, I would really consider contacting your card issuer to see what some possible options are. The LFS you bought these from should be going to bat for you, having people get burnt in this hobby is the quickest way to see them leave forever, especially with the state disposable income in AB is in.

Good luck with it!

Good advice. I would definitely try contacting them if you haven't already. If they aren't willing to help, perhaps it's time to reconsider where you shop. The retailer should be standing behind the products they sell, and the manufacturer should want to keep that relationship with their retailer in good standing as well.

Keep us posted

If you paid with PayPal, you may be able to get your shipping costs refunded for sending an item back.

 

[bif24701]

Good advice. I would definitely try contacting them if you haven't already. If they aren't willing to help, perhaps it's time to reconsider where you shop. The retailer should be standing behind the products they sell, and the manufacturer should want to keep that relationship with their retailer in good standing as well.



Keep us posted



If you paid with PayPal, you may be able to get your shipping costs refunded for sending an item back.

I mentioned that before when I first heard the about his troubles, I forgot if or what the response was. Agreed very good advice, venders are certainly willing to make things right and they have more to lose IMO.


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[vhuang168]

Kessil AP 700 Owners Gather Here!

Sigh. Flashed 3.4 into all 3 of my lights but still cannon connect through my router. Can't connect all 3 lights together either. Followed exactly instructions in the app. The app would hang at the same part every time when trying to connect the 2nd light with direct connection.

Waiting on reply to the email I sent.


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[Confuse]

Sigh. Flashed 3.4 into all 3 of my lights but still cannon connect through my router. Can't connect all 3 lights together either. Followed exactly instructions in the app. The app would hang at the same part every time when trying to connect the 2nd light with direct connection.

Waiting on reply to the email I sent.


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That sucks. I'm planning to do a full reset today and see if I can connect my lights to my wifi network. Never had luck with that since I got the lights.

 

[vhuang168]

That sucks. I'm planning to do a full reset today and see if I can connect my lights to my wifi network. Never had luck with that since I got the lights.

I've never been able to get any lights connected since I got them either.


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[Razor Blade]

I think Kessil needs to poach a Google or Apple employee to work on their connectivity issues :idea:

 

[Confuse]

I think Kessil needs to poach a Google or Apple employee to work on their connectivity issues :idea:

They need to hire some REAL software guys dedicated to this project. I feel the software side of this light is somewhat of an afterthought.

 

[vhuang168]

Well this is the 1st time they've tried anything like this. Ecotech and AI have been doing it for a lot longer and have a more mature product.

 

[Confuse]

Well this is the 1st time they've tried anything like this. Ecotech and AI have been doing it for a lot longer and have a more mature product.

That's certainly true, but if I wasn't as tech savy as I was, I would have returned the lights by now and bought something that worked right out of the box. The AP 700 got a really bad rep due to the buggy and underdeveloped software it was released with. I'm glad the fixture's software is improving though. No arguments with that.

 

[drtrash]

I know you want to go SD all the bells and whistles but I a have less demand on light, set it and forget it the light performs great. Reef digs this light

 

[vhuang168]

Actually I just want to have all 3 lights be on the same schedule. I don't use any of the added 'features'. No moonlights, no storms, not even red/green.




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[drtrash]

That's not good, would be aliitle twisted as well. Usually take a deep breather and start from scratch but I drink a lot also

 

[ktownhero]

Well this is the 1st time they've tried anything like this. Ecotech and AI have been doing it for a lot longer and have a more mature product.

To be blunt, this is not an issue of them "trying something new". This is poor development, straight-up. App issues could be attributed to them being new, but not firmware. They have had basic issues with the firmware functioning properly.

Fortunately it looks like the newest beta has mostly fixed issues. The red moonlight still seems to be flawed though.

 

[ReyR]

Out of curiosity, what's the point of red moonlight? It's not like the real moon ever shines red.

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[ktownhero]

Out of curiosity, what's the point of red moonlight? It's not like the real moon ever shines red.

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If you've never looked at your tank at night with a red light... You should. Red light is invisible to the late night critters and you get to watch them in all of their glory. Be warned, you might be creeped out by some of the things you learn live on your tank [emoji1]

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[ReyR]

If you've never looked at your tank at night with a red light... You should. Red light is invisible to the late night critters and you get to watch them in all of their glory. Be warned, you might be creeped out by some of the things you learn live on your tank [emoji1]

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Well I look late night...so I do get to see. Didn't know it was invisible to them. Cool. Now I know...and knowing is half the battle.

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[ktownhero]

Well I look late night...so I do get to see. Didn't know it was invisible to them. Cool. Now I know...and knowing is half the battle.

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Yeah back in the day we used to put red cellophane over a flashlight to do it. Now you can use fancy fixtures to do it

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[bif24701]

A few of us are having issues and I agree that the software should have been better handled. However the far majority have no issues at all and the fixture's performance is as advertised. Kessil is new to this app/controller interface stuff, I feel they have honored the current customers with updates and fixes. However other in our hobby are having much bigger problems like the new APEX, that's their game and it's been rough. That company has far more market power and resources.


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[ktownhero]

A few of us are having issues and I agree that the software should have been better handled. However the far majority have no issues at all and the fixture's performance is as advertised. Kessil is new to this app/controller interface stuff, I feel they have honored the current customers with updates and fixes. However other in our hobby are having much bigger problems like the new APEX, that's their game and it's been rough. That company has far more market power and resources.


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The recent beta seems to be perfect, firmware-wise. The app has some performance issues on the newest beta, but otherwise functions fine.

The new Apex has zero issues... that was like in the first month. The AP700 has been out for over a year...