No, they just argued that all THEIR tests showed all recent batches were fine.
I tried 3 different test kits and I wasn't the only one with the problem. Only problem was I didn't have a lot number because I emptied the bag into a Salinity bucket. I even dropped a sample off at my LFS (which they mixed up as well and got the same results) and thought maybe Fritz would want to have it sent back to test or something. But nope, nothing.
When I had a similar issue with Tropic Marin, they were all over it and sent me a replacement bucket, and even instructed I use the regular (not the pro) because the levels were lower and it would get my tank levels down quicker.