I think as long as they are growing then the color will come back.
I completely understand, and if it were me would also be unacceptable. Sorry that you would discredit a product because of, in your case, shotty customer service. My comments were simply trying to explain things from my point of view a bit. I was by no means saying that situations like yours are ok.
I bought a unit with the group buy back in March. Everything worked when I first recieved it. I haven't set it up yet because I've been really slow in setting up my new tank. Anyway, a month or so ago I went to show a friend the light and the 3watt white LED's weren't working. I contacted Howard, the guy in charge of the group buy, and Brian from Fin's Reef. I heard back from both of them right away. Since Howard was in charge of the group buy, I went through him to take care of my problems. I feel that their customer service was absolutely top-notch. He answered every one of my emails within 12 hours, and most of them within an hour. He told me how to figure out what was wrong with it and we figured out that it was a faulty PCB. They instantly shipped me out a new one, and I recieved it about 10 days later (shipped from China). I was more than impressed with their customer service. If you are having problems with customer service, there is probably a reason. If you want, send me a PM and I'll give you the e-mail of the guy who helped me out, but he's not affiliated with Fin's Reef. So I'm not sure if he can help you out. I think that if you bought it from Fin's Reef you would have to go through them, but if not send me a PM.
I bought it from Howard in the group buy as well. Howard dealt with the previous issues but has now punted to Brian. Howard was quicker with email but, being in Hong Kong, it still took forever to get parts.
Brian used to respond quickly but has been MIA for some time now. I bought some red LEDs a month ago & haven't seen them either - no response to email queries either. Maybe they'll show up one day.
As of right now I am thinkin it's not worth the extra 100 per model, but that's just my opinion. Someone with a kit might be able to answer that better.
having a headache with cyano and tried to use zeovit to control it but does not seems to be working well for me .
i have been dosing pcs with 8 drop of bak in the morning and night 8 drop of bak with zz.
the cyano got killed at night but the morning keeps coming up during the day .
i have changed my mh bulb. nothing seems to work
here is the rescaped tank
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i feel i do not have enough flow , any comments on how to improve ?
one note here is that i kept my corals in the middle of the tank and i am using 4x2x2 here, does it really affect ?
it is kinda of disheartening that some of my corals are turning out like that ...... can it be due to the lighting ?
this is at the bottom of the tank
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mother pic
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now it is like that
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mother pic
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now it is like that
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mother coral
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now it is like that
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I think what everyone needs to understand is that this isn't a big opporation, lol. So I don't know if you have ever met Brian or been to his place, first of all it's in Shelby, NC which should tell you a bit right there, not necessarily a big place. Second, it's really just him and Eric in a small pet store/LFS, with maybe one or two other people that work for them as far as I know, some may be in high scool. To picture it better, if you live in the country go to your LFS, one way in the country that maybe have 3-4 employees, and picture that trying to turn out all these orders all over the country/world, and go to these trade shows to keep up with the hobby/promote the light.
I just wanted to try to explain that they are great people, with a great product, but I don't think their business hasn't quite caught up with their business. He just recently became the distributor with the past 6 months. Bare with them and you will not be disappointed in the end.
any body who have installed the led kit ?