MDL and MD !!!!!!
- Thread starter petmylionfish
- Start date
Reefmaniac1
Active member
Wow! This guy has a permanent axe to grind.
And based on what I see typed here, plus in http://reefcentral.com/forums/showt...threadid=443253, his comments about needing someone who can communicate in English are like the pot calling the kettle black.
And based on what I see typed here, plus in http://reefcentral.com/forums/showt...threadid=443253, his comments about needing someone who can communicate in English are like the pot calling the kettle black.
d-town tony
Member
Another satisfied MD customer here.
petmylionfish-You should rethink some of the things you have spoke. It appears to me MD is trying more than enough to make the situation right and then some.
This thread should be deleted by the mods so MD does not get a bad name.
Best wishes guys, don't let one bad order get you down, you tried your best, I guess you can't make everybody happy unfortunately.
petmylionfish-You should rethink some of the things you have spoke. It appears to me MD is trying more than enough to make the situation right and then some.
This thread should be deleted by the mods so MD does not get a bad name.
Best wishes guys, don't let one bad order get you down, you tried your best, I guess you can't make everybody happy unfortunately.
MarineDepot
Sponsor
Hi Folks,
Thanks for the kind comments. Just an update. We truly tried to work with this customer and unfortunately anything we did was not good enough. Marine Depot Live sent him the right species of fish and he was complaining that it did not look like the picture on the site. I have asked them to refund the funds back to the customer as that was the only thing we can really do for him. It will be easier for both parties that way.
I also want to let everyone know that you will not find any Marine Depot employee hiding their identities on any posts about our company. Integrity is of utmost importance to us and we do not permit any (pardon the pun) "fishy" posts.
I guess that about wraps it up for this one. If anyone has any questions on the products we carry or needs advice on their tanks. We can be reached via email at customercare@marinedepot.com or via phone at 714.385.0080
Happy Reefing to all!
Ben R.
www.marinedepot.com
Thanks for the kind comments. Just an update. We truly tried to work with this customer and unfortunately anything we did was not good enough. Marine Depot Live sent him the right species of fish and he was complaining that it did not look like the picture on the site. I have asked them to refund the funds back to the customer as that was the only thing we can really do for him. It will be easier for both parties that way.
I also want to let everyone know that you will not find any Marine Depot employee hiding their identities on any posts about our company. Integrity is of utmost importance to us and we do not permit any (pardon the pun) "fishy" posts.
I guess that about wraps it up for this one. If anyone has any questions on the products we carry or needs advice on their tanks. We can be reached via email at customercare@marinedepot.com or via phone at 714.385.0080
Happy Reefing to all!
Ben R.
www.marinedepot.com
Tyrell Washington
In Memoriam
I had the same thing happen to me! Marine depot live stuck me with a different fish than I ordered and kept blowing me off. I just said screw it because the fish they sent was cool (even though it wasn't what I ordered) I just figured I wouldn't order from them again. It just ain't worth stressin' over!! There's lots of good places to get fish from, just use somebody else next time. I'll feel for ya' though petmylionfish, good luck man.
3_high_low
Premium Member
Tyrell Washington said:
Tyrell,
[welcome]
Tyrell, if you have a look at the rest of the thread you'll see that MD responded to the situation. It looks like they're willing to stand on their heads to make their customers happy. If you're unhappy with your order you should contact them.
Tyrell Washington
In Memoriam
I ain't called them because there's nothin that can be done to fix it. I got da fish here now, what am I gonna do flush it? It's all good, I'll just order from somebody else next time. I don't wanna get hassled like the Lionfish dude got. I dig the fish, ain't no thang. peace out
MarineDepot
Sponsor
Hi Tyrell,
We are definitely not here hassle anyone or to give anyone a hard time. I tried looking up your name in our system, but was not able to find records. Was the order placed under a different name?
Please email me at joseph@marinedepot.com with your account information so that I can check up on what may have happened. I will be happy to check with my supervisor to see if we can issue some sort of credit for you for the error and inconvenience. I am, however, happy to hear that you like the fish and will be keeping it
Sincerely,
Joseph
Marine Depot Customer Service
www.marinedepot.com
714-385-0080
We are definitely not here hassle anyone or to give anyone a hard time. I tried looking up your name in our system, but was not able to find records. Was the order placed under a different name?
Please email me at joseph@marinedepot.com with your account information so that I can check up on what may have happened. I will be happy to check with my supervisor to see if we can issue some sort of credit for you for the error and inconvenience. I am, however, happy to hear that you like the fish and will be keeping it
Sincerely,
Joseph
Marine Depot Customer Service
www.marinedepot.com
714-385-0080
Tyrell Washington
In Memoriam
Cool!! I was afraid to say anything on here because of all the heat Lionfish took, I didn't want to get banned off the site too (too much good info here!!!) The fish I got is a cool fish and I don't wanna send him back!! As far as I'm concerned it ain't no thang, if ya'll wanna send me some free fish though I 'll call ya tomorrow!! Thanks!!
