My $300 blue/purple Gig is almost dead.

[Reefahholic]

Thanks guys! I really tried... :-(

 

[Reefahholic]

Guess what...after email all the before and after pictures of the anemones I've saved and talking with them about what all I did for the S. Gig, here is the result!

2nd email
Dear Jared,

Thank you for your email. We sincerely apologize for the inconvenience this has caused you. As a one time courtesy we have placed a credit in the amount of $299.99 which will be available to use on any future order. Please be aware that the warranty for most live items is 14 days.


1st email
Dear Jared,

Thank you for your email. We sincerely apologize that the Anemone is not doing well. We are showing that the end of the warranty on this anemone was on the 15th of April and there has been no documentation reported on the health of the specimen within the 14 day guarantee.

We would be happy to offer additional trouble shooting. Please provide all the water parameters as well as filtration, water flow, and lighting used on the tank. If you are able to, a picture may help with the trouble shooting as well. Again, we apologize for any inconvenioence this has caused.

Thank you for choosing Drs. Foster & Smith LiveAquaria for your live aquatic needs. You are a valued customer and we look forward to hearing from you in the future.

If we can be of any additional assistance, please feel free to contact our LiveAquaria Department at 1-800-334-3699 or via email at customerservice@liveaquaria.com and we will be happy to answer any question(s) you may have.
We hope that you find this information beneficial. We employ some of the best people in the industry and want to be your source for all of your aquatic needs. You will also find over 1500 articles full of helpful information on our Pet Education website! Browse by species or topic. Your question(s) may already be answered there.
http://www.peteducation.com

Sincerely,

LiveAquaria
Drs. Foster & Smith

 

[D-Nak]

Guess what...after email all the before and after pictures of the anemones I've saved and talking with them about what all I did for the S. Gig, here is the result!

2nd email
Dear Jared,

Thank you for your email. We sincerely apologize for the inconvenience this has caused you. As a one time courtesy we have placed a credit in the amount of $299.99 which will be available to use on any future order. Please be aware that the warranty for most live items is 14 days.


1st email
Dear Jared,

Thank you for your email. We sincerely apologize that the Anemone is not doing well. We are showing that the end of the warranty on this anemone was on the 15th of April and there has been no documentation reported on the health of the specimen within the 14 day guarantee.

We would be happy to offer additional trouble shooting. Please provide all the water parameters as well as filtration, water flow, and lighting used on the tank. If you are able to, a picture may help with the trouble shooting as well. Again, we apologize for any inconvenioence this has caused.

Thank you for choosing Drs. Foster & Smith LiveAquaria for your live aquatic needs. You are a valued customer and we look forward to hearing from you in the future.

If we can be of any additional assistance, please feel free to contact our LiveAquaria Department at 1-800-334-3699 or via email at customerservice@liveaquaria.com and we will be happy to answer any question(s) you may have.
We hope that you find this information beneficial. We employ some of the best people in the industry and want to be your source for all of your aquatic needs. You will also find over 1500 articles full of helpful information on our Pet Education website! Browse by species or topic. Your question(s) may already be answered there.
http://www.peteducation.com

Sincerely,

LiveAquaria
Drs. Foster & Smith

Wow. I am impressed with LA. I know it took effort on your part to tell your side of things, but they really didn't have to give you credit. I say definitely try to snag another one from them with your credit.

 

[Reefahholic]

I know it! I was shocked. I'll be getting another one. Got to have a Gig!

 

[AD87]

Jared,
I know your excited with getting some nice anemones but I would slow done for awhile until everyone is nice and settled. I would give it a few months. You risk killing your other nice nems. Just my opinion.

 

[Reefahholic]

Jared,
I know your excited with getting some nice anemones but I would slow done for awhile until everyone is nice and settled. I would give it a few months. You risk killing your other nice nems. Just my opinion.

Yes, very good advice. I'm tired out.
If I didn't have my pill crusher... I would be toast!!

especially with septra...that is some rock hard crap!

 

[flakey]

Sorry to hear the loss, but must say, that's pretty good customer service from LA.

 

[Nina51]

it's been painful watching this gorgeous thing decline. sorry for your loss and i agree, LA rocks when it comes to customer service!

 

[Reefahholic]

Thanks guys....

Yes...really impressed and shocked at the same time about the credit.

Thumbs up for LA! ^^^

 

[M Woodhill]

it's been painful watching this gorgeous thing decline. sorry for your loss and i agree, LA rocks when it comes to customer service!

A tad off topic but LA is unbeatable in customer service. I'm waiting for their DD blue gig

 

[Reefahholic]

A tad off topic but LA is unbeatable in customer service. I'm waiting for their DD blue gig

Better be quick!