My fault for not Qting, but no excuses for shipping sick fish!

A

aoeBombcat

New member
My fault for not Qting, but no excuses for shipping sick fish!

You don’t have to believe anything I said in this post, but I don’t have to lie and I know it for a fact.

This will be my final complain. I promised and I promised that I will never ever buy from L.A. ever again! This is it!! I have enough of the diseased fish that L.A. ships me. First was a fish w/ Pop Eye (die), then one with dropsy (die), and guess what! This Regal I just got from L.A. has fluke!! Even though credits were given, this disease could have killed all my other fishes.

My tank has been running for over 2 years never has fluke before I got the 3 orders from L.A.

I got this regal on Saturday morning, I was so happy about getting it. It looked very colorful and I even posted a photo of the nice fish. But then Saturday night, my wife noticed the fish twitches its head and body once a while. I then posted an update of the fish. Gwen PMed me and asked me to keep an eye on the fish and he think it has external parasites.

So when I got home today, I noticed one of its eye is cloudy, and what looked like a fluke (clear looking sesame seed size). I then got ****ed and started my emergency fresh water bath preparation. I check the temp and PH and slowly added the fish into the fresh water bath.
At around 2 â€"œ 3 minutes, the regal spits out something like white sesame seeds. And then more and more, but the one on the eye was still attached. I had to wait around 9 minutes for it to fall off. Then I waited 1 more minutes.

Here are the photos of all the fluke is on 1 single fish from a fresh water bath of 10 minutes.

42737_MG_3814_resize.jpg


42737_MG_3814_sm2_resize.jpg


42737_MG_3814_sm_resize.jpg


Now I noticed some of my other fish the Golden Butterflyfish, Raccoon Butterflyfish and the Black Back Butterflyfish are doing the head twitching. I am worry that it will affect my original fishes.

I don’t know why Drs. F & S and L.A. would do this to their loyal customers. I have spent over $1000 with them in the month of June and was planning on buying more from them. Guess what, not a chance.

All the flukes parasite is from the regal, at least 40 individual parasites. And no it is not sesame seeds. I should have take the photo of the eye before I do the fresh water bath, but it didn’t cross my mine.

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This post is my personal experiences with L.A., if you have good experiences with L.A. Good for you. But I will never order from them ever again. I gave them more then enough chances.
 
not to attack you but i have to ask, if you got the fish and all looked great and the signs of flukes didnt appear on the fish until a few days after you added it to your tank then how do you expect them to have noticed it before it was shipped?
 
dustinP,

The head twitching of head and body was noticed on the same night but I didn't think it would have fluke, the pop eye was noticed on the same night in the Q tank and the dropsy was noticed on the same night as well. I might not have noticed it because I received a couple of fish at a time, and I don't check every one that closely.

The fish can look great, but it can still have the parasite, just not enough to cause a problem.

As a big fish shipper like L.A., don't they medicate all their fish when they receive them? Don't they have marine biologist on the site to check to see if the fish has symptom of parasites or diseases? If the fish I received have flukes and they didn't show any signs before they shipped them, doesn't that mean they have flukes in the site and all their holding tanks?

I trusted L.A. they stated they have the finest aquatic life. True that they didn't say disease free or parasite free.

I know I am stressed.
 
Mike, Your PM stated to call you guys, but what is the point of calling you guys now. Everything is too late. The fish is sick, my tank is infested. I am disappointed.

There's nothing you can do to fix the my display tank, since I am not going to take every piece of rocks out, and try to catch every single fish. And I can not medicate my tank since I have live rocks, snails, hermit crabs shrimps and corals in the tank.
 
seems like to me instead of contacting them first you came here to rant. I don't think that's really going to help your cause any. I understand it sucks to get sick fish but I think you are more likely to get somewhere trying to handle this in a more civilized manner with the company themselves. I have heard nothing but good things about f and s customer service but that's just me.
 
Luvmylo, I have never said they don't have good customer service. They are great with customer services. I am complaining about their sick fish. How do you know I didn't speak to them. When I was on the phone with Stacei (she is really friendly) before they shipped out the fish, I asked her specifically that if the fish is sick or diseased, she said "NO, we wouldn't ship out a sick fish", and guess what, this is what I got for trusting them.

I have 3 shipments of sick fish in 2 weeks. What will you do, if they keep mailing you sick fish? Be civilized? Having I gave them enough chances? Shouldn't every one hear about the bad as well? If no one complains here? Who will know they are not as good as everybody said? That's why we have BBB and consumer affairs or this message board, so every one can post their good and bad services.

You are entitled to your opinion, I am entitled to mine, maybe you have better luck with them. How many times have you ordered from L.A.? Have you received any sick fish? I ordered 13 fish in 2 weeks and 3 most expensive fishes I ordered are all sick, 2 dead and 1 infested with fluke. I paid $150 in shipping and handle to find the fish I like the most sick or die and I might have to order again. Would you want to pay for more shipping fees to get sick fish?

And also, I know by contacting them, they will say, we can give you store credit or refund. But sometimes refund is not the solution.

Good Luck.
 
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I have carefully followed your discontent from the beginning and please accept my apologies. Liveaquaria will refund all of your money including shipping. For a variety of reasons , I do think it is better that you place no future orders with Liveaquaria.

If any of the other hobbyist's who placed the approx 2,400 orders which were sent out during this time period have had similar problems, please contact our customer service department or post here for a full refund including shipping. I am confused as to why we have had no similar complaints and would like to ensure complete customer satisfaction.

To all RC members and others within the hobby, please feel free to post your good and negative experiences. It is important to let the hobby, and me, know how we are doing.

Thank you, Race Foster, D.V.M.
 
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aoeBombcat,

As Dr. Foster has stated, we are in the process of crediting you in full for this order. This credit will appear back on your statement within 3 business days. We will send you a PM with the amount of the credit.

Dallas M.
LiveAquaria
Drs. Foster & Smith
 
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Sorry that I have to post and document my orders Dr. Foster. It is not my intention to get full refunds of all my orders. I was very upset of my situations. When ever I receive a package something is not right. Your team has being more then helpful to answer my questions and request. But I am just stressed.

Thank you for following the post as to my orders.
 
Wow. Cant ask for more than that. Getting a response from the guy with the first last name, in the company's name.
 
<a href=showthread.php?s=&postid=15280272#post15280272 target=_blank>Originally posted</a> by aquaticvet1
I have carefully followed your discontent from the beginning and please accept my apologies. Liveaquaria will refund all of your money including shipping. For a variety of reasons , I do think it is better that you place no future orders with Liveaquaria.

If any of the other hobbyist's who placed the approx 2,400 orders which were sent out during this time period have had similar problems, please contact our customer service department or post here for a full refund including shipping. I am confused as to why we have had no similar complaints and would like to ensure complete customer satisfaction.

To all RC members and others within the hobby, please feel free to post your good and negative experiences. It is important to let the hobby, and me, know how we are doing.

Thank you, Race Foster, D.V.M.
Click to expand...

Now that is customer service. At this point in the game, you could not ask for anything more. I think they went above and beyond to make things better. I have a fallow 180-gallon which will be ready for fish August 1st and I know where I will be getting fish from.
 
I do agree they went way beyond of what they needed to do. And that's not what I asked for. That's why I always said they have great Customer Services.
 
I don't care who you get fish from it is never a good idea to put them in your main tank without QT first. QT is not only to inspect/treat for disease. It is also to allow the fish to recover in as stress free of an environment from being shipped half way around the world (being bagged, shipped, acclimanted, bagged, shipped and acclimated again) as possible. Allow the fish to recover and start eating so that it doesnt' have to compete with the other established fish.

LiveAquaria is a first rate company and I can tell you from visiting the wholesaler in LA on a couple of occasions that they are top notch in quality and care of their fish.
 
i must say that adding what 12 fish in the matter of two weeks is just asking for trouble, thats just way to many fish to add in that short amount of time. also the diseases could have never have been noticeable at the wholesaler and only have started to take over and be noticeable once the fish got stressed from shipping to your house
 
<a href=showthread.php?s=&postid=15281265#post15281265 target=_blank>Originally posted</a> by dustinP
i must say that adding what 12 fish in the matter of two weeks is just asking for trouble, thats just way to many fish to add in that short amount of time. also the diseases could have never have been noticeable at the wholesaler and only have started to take over and be noticeable once the fish got stressed from shipping to your house
Click to expand...

You mention the fishes from liveaquaria being shipped from a wholesaler. So does that mean they are not QT'd by liveaquaria first before being shipped?
 
<a href=showthread.php?s=&postid=15281535#post15281535 target=_blank>Originally posted</a> by ryshark
You mention the fishes from liveaquaria being shipped from a wholesaler. So does that mean they are not QT'd by liveaquaria first before being shipped?
Click to expand...
liveaquaria is kind of like a wholesaler to the public, i meant to say liveaquaria but must have been thinking about something else. i apologize
 
I am frankly quite upset with DFS right now. They forgot to medicate my flame angel with Ritalin before shipping out. He now chases every fish in the tank except for the bigger tangs :mad2:
 
<a href=showthread.php?s=&postid=15279944#post15279944 target=_blank>Originally posted</a> by aoeBombcat
I ordered 13 fish in 2 weeks...
Click to expand...
13 fish in two weeks in a 90 gal tank? If the tank was that empty, how long has it been cycled? Just wondering.
 
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