My First Order... Acros... Broken up

[DarthSimon]

Hello,
I received my first order from live aquaria... All three of my corals had broken pieces off them... When the FedEx driver handed me the box, I could here the corals flopping around inside.... When I buy Acros locally, my LFS rubber bands their base to a small cutout of white floating Styrofoam so they float in the bag....

ORDER NUMBER: A2631042
Shipping Category 1: Divers Den/Coral Farm - Ships from Wisconsin

Item Details:
081308112 Diver's DenBushy Acropora Coral Fiji, Qty:1, Price: $59.99 each = $59.99

081208087 Diver's DenBirdsnest Coral Fiji, Qty:1, Price: $79.99 each = $79.99

071508166 Diver's DenBushy Acropora Coral Fiji, Qty:1, Price: $49.99 each = $49.99

 

[dfs/la2]

DarthSimon,

Thank you for your order and sending the pictures. We apologize for any dissatisfaction with your order and would like to discuss your purchase with you. We ask you to P.M. us your order information or call 800-334-3699 for further assistance.

Generally attaching corals with rubber bands to styrofoam, may be done successfully if the coral has been harvested with a large base of rock. However, in some instances rubber bands may irritate and damage a coral.

Please feel free to contact us for further assistance.

Pat S.
LiveAquaria
Drs. Foster and Smith

 

[DarthSimon]

The info is posted above...

 

[dfs/la2]

DarthSimon,

Thank you for contacting us. We apologize for the condition the corals arrived in. We left you a message at both phone numbers we have listed. Please contact us as we would like to discuss this with you. We strive for 100% customer satisfaction and want you to feel confident ordering corals from us. As we stated above we don’t ship Acoropora corals with Styrofoam as it can irritate and may cause more stress to the coral.

We apologize for any inconvenience.

Stacie R
Technical Support
Live Aquaria

 

[DarthSimon]

Just wanted to say Stacie from L.A. called me and took care of the issue.... I will be ordering from Live Aquaria in the future... First class company... My LFS would never have treated me like this... NIce to know some companies still value customers!

Thx again!!

 

[DarthSimon]

Stacey,
Just wanted to let you know, 2 pieces of coral from 2 different orders are doing awful... Under 3 250 Watt Metal Halides...
The Purple tip Acro, and now my elegance... The elegance just never got going... Never opened up... I have 2 huge pieces of elegance in my tank and they thrive.... I tried putting yours all over the place.... Sand ect.... Braced it with rocks... Just doesn't open...

Here is a pic of it today.... It has that white mucas which usually indicated it's on it's way out...

Here is a pic of my healthy specimens...

Also this purple tip acro is almost dead...

 

[dfs/la2]

DarthSimon,

Thank you for your inquiry. We apologize for the losses you have experienced on your recent Live Aquaria orders. We have placed a $59.99 credit on file for the Fiji purple Acropora coral that you may use on another live stock or supply order. At this time we ask you to continue to monitor the Elegance Coral and call us at 1-800-334-3699 with any changes. We have extended the warranty on this coral through 9/18/08. Please contact us with any other questions or concerns.

Chris C.
Live Aquaria
Drs. Foster and Smith