lancesmith1
Member
Hi - i am having an issue with the pump on a mini 160. The skimmer was purchased in July 2017 but was just recently put into service due to sump space issues. The pump has a loud hum, similar to a barbers clipper and I have the stand pipe completely closed and the water level is only about 2 to 3 inches above the bubble plate. I bought it from Aquarium Specialty. I called Scott G there and he told me I would need to go directly to RE. Scott at AS also told me that RE would ask me to disassemble the pump and inspect the shaft/bearing etc. I did that and took pictures. Everything looks fine too me. It looks like new. He gave me Scott L's phone number which I called. The was a VM announcement that referenced being closed for the holidays and directed the caller to contact RE via email. I sent an email in thru RE's website yesterday and have not received a reply. Can anyone tell me how I can get some help?