New DSA 105 rimless leaking.

Not trying to strong arm anyone this is just me posting my experience with this company. And if you read the whole thread they have like 20 retailers listed on their site all are out of business or dont deal with them anymore. Why are the still listed. To make them seem like they have a large retail network. I just feel like people should post their really bad and really good customer service experiences . For example ecotech. Had a bad mp-40 after 3 months. Sent me a new one next day. Even sent shipping label. Removed new one from box placed old one in box. Put shipping label on box and ups picked up next day. Hapoy customer. Dsa could ship tank to my house and i would put the old one back in the crate and they can have it returned to them. You know advertise buy our stand and extend warranty to 7 years. Well i bought their stand.
 
jerseypete said:
So why am i going about this wrong.
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I just would have never dealt with DeepBlue. It's not your responsibility, it's the retailers. If the store doesn't have that exact tank, they need to order one. If they don't deal with Deep Blue anymore...tough for them...get something comparable. Bring the damaged tank to them and let them deal with it how they see fit...but it sounds like they are planning on stepping up and taking care of you (as they should). That's good.
 
Pokahpolice said:
Sometimes we get what we pay for. Deep Blue is a Chinese manufacturer (from my understanding) and the price point of their tanks is well under it's stateside competition. Ecotech on the other hand is the complete opposite, they are some of the most expensive products you can purchase. You paid nearly as much for your MP-40 as you did for your 110 gallon tank. I expect a low end product to have a higher failure rate and worse customer service.

I'm really not trying to bust your chops. I feel your pain. When my seam was bad on my BRAND NEW tank I was devastated. I just think a bit differently about where the responsibility lies in this situation.
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If you would read the thread its not Deep blue. Its deep sea aquatics. Located in texas. And i paid what it was selling for. Its a beautiful tank. It looks well made but anything can have a problem. But this is about their customer service. Maybe i just got a dud. But they should make it right. Please read thread.
 
You know if the tank was 700 i would have paid it. Maybe they need to raise their prices in order to have better customer service. But i paid their asking price and it didnt say we dont honor their warranties. And talking to local fishstores marineland and other retailers are cheaper and dont give this type of service
 
Yeah, once I realized this was DSA not DBA it kind of made that point irrelevant. I tried to edit it but you had already read it. You're correct, stateside manufactures should be comparable.
 
jerseypete said:
Not trying to strong arm anyone this is just me posting my experience with this company. And if you read the whole thread they have like 20 retailers listed on their site all are out of business or dont deal with them anymore. Why are the still listed. To make them seem like they have a large retail network. I just feel like people should post their really bad and really good customer service experiences . For example ecotech. Had a bad mp-40 after 3 months. Sent me a new one next day. Even sent shipping label. Removed new one from box placed old one in box. Put shipping label on box and ups picked up next day. Hapoy customer. Dsa could ship tank to my house and i would put the old one back in the crate and they can have it returned to them. You know advertise buy our stand and extend warranty to 7 years. Well i bought their stand.
Click to expand...

I wasn't directing the "strong arm" comment to you at all, rather I was speaking to another poster or two who seemed to be going in that direction.

Also same impression here about the retailer network, I've looked in my area adn there are none listed and the ones that are far away don't seem to cary DSA anymore. (and I know of a store or two that do carry some of their tanks but aren't on the list). Whatever the case, IMO it's ok for a company to expect customers to go through their retailers, but that's only acceptable to me if they actually do maintain that network which it is sounding like DSA isn't doing.

Good luck on this, I hope it works out positively in the end, both for you and for myself since I really do like the DSA tanks that I've seen.
 
I look at companies with these kind of customer service issues as a top down problem.

I personally spoke with the President of DSA when I was thinking of buying a custom starfire tank, hes was very cordial and easy going to talk with and actually answered the phone himself. I thought "now this seems like a company I can deal with"...wrong. I had a small issue with some of their plumbing after I purchased a 105 Neo Pro and when I contacted them (agian phone answered by the Pres) The President became very coarse and agitated refusing to engage in a civil conversation and began throwing things like "this is why we wont deal with the public only dealers" yet the issue was with a prepacked plumbing kit that DSA labeled, sealed and sold through THAT FISH PLACE. I had tried to deal with TFP but they understandable took the position that they didnt assemble the kit and had no use for the parts I needed to exchange (1" bulkheads with hose barbs glued into the threads).

But the point of this is that if the President is such a jerk on the phone with people that have purchased his products how can you expect his employees to be any better.

I find this kind of arrogance the "basically screw you we are great and dont care if your happy after we get your money" to be particularly offensive. Especially when it originates from the top of the management structure.
 
DSA does make nice tanks. They also offer a higher end tank at a mid to lower end price. And thats probably one of the reasons they only deal in wholesale. There are companies that deal with the public, and offer the same quality tank, and would replace a tank immediately if there was a problem. . But you will pay three times the amount you pay for a DSA tank with similar quality. So they can afford to replace the tank because they figured that in when they priced the tank.

So to try and compare DSA to other brands isn't reasonable. Also they have contracts signed with their distributors stating things such a pricing, shipping, and how to handle warranties and returns. And these policies are legal and binding. So by asking DSA to go around The Fish Place, you are asking them to go against their policies and legal contracts. No doubt thats why they stated, according to your earlier post, to go through one of their distributors, at your choice. And are no longer responding to your calls or emails.

Also, I don't think its fair to blame them because some of their previous distributors listed on their website have gone out of business or maybe are no longer able to meet their demand of tank sales . We just had two store close recently, and probably 5 in the past 5 years. It wasn't because of DSA, or any other manufacturer. It is mainly because we are mostly buying online now, and they can't afford to stay in business, or purchase a set amount of tanks every month that they can't sell.

Also it isn't fair to compare them to a company that can ship replacement parts for 5$. When it cost $400 to ship a tank.

Im not trying to minimize your situation, and I hope you do get it resolved in a way that you are satisfied with. But as was stated earlier, your contract was with The Fish Place, not DSA. And they are the ones not offering a good service to you. So why blame DSA when it is The Fish Place that isn't living up to their commitments.

And by going online and trying to slander a company, thinking you can force them to break their legal policies is not the right way to handle matters. And only makes your situation more difficult.

You stated earlier that you hoped you could come on the largest reef site in the world, slander them and damage their reputation and business. At the same time you are asking them to help you out, and break their policies this one time just for you. How is that helping the situation? Im not saying your in the wrong. I just think it was the wrong way to go about it when your trying to get people to help you out.
 
Please. DSA told me to find a retailer to deal with. I told them that i dealt with that fish place. They are the ones who informed me they no longer deal with them. I also told them i would deal with any retailer the wanted within 100 miles of my location. Yea i pointed out the places listed on their site were mostly out of business or no longer dealing with them. Why leave them up on your site. So You make it look like you have a larger network. I was willing to do what ever to do to come to a resolution. Also the companies i compared them to make cheaper tanks and give better service. And nobody is slandering them read every email posted. uploadfromtaptalk1425586643798.jpgView attachment 310331 there i am asking tom im willing to work with any retailer he chooses. Willing to take a tank 150-200 cheaper and call it even. The one retailer i spoke with on his list would not deal with them. Also if your a company that prices great tanks at 1/3 the price but cant honor their warranties is fraud. The other companies that would honor their warranties are at a disadvantage cause they have to price tanks at a higher rate in order to take care of claims.uploadfromtaptalk1425587032363.jpgi gave them everything they asked for still nothing. So spare me your idioy response
 
Kenmx10 said:
You stated earlier that you hoped you could come on the largest reef site in the world, slander them and damage their reputation and business. At the same time you are asking them to help you out, and break their policies this one time just for you. How is that helping the situation? Im not saying your in the wrong. I just think it was the wrong way to go about it when your trying to get people to help you out.
Click to expand...

You might want to double check what Pete actually posted through this thread. It sounds like you are refering to someone else's post(s) here ^
 
Kenmx10 said:
DSA does make nice tanks. They also offer a higher end tank at a mid to lower end price. And thats probably one of the reasons they only deal in wholesale. There are companies that deal with the public, and offer the same quality tank, and would replace a tank immediately if there was a problem. . But you will pay three times the amount you pay for a DSA tank with similar quality. So they can afford to replace the tank because they figured that in when they priced the tank.

So to try and compare DSA to other brands isn't reasonable. Also they have contracts signed with their distributors stating things such a pricing, shipping, and how to handle warranties and returns. And these policies are legal and binding. So by asking DSA to go around The Fish Place, you are asking them to go against their policies and legal contracts. No doubt thats why they stated, according to your earlier post, to go through one of their distributors, at your choice. And are no longer responding to your calls or emails.

Also, I don't think its fair to blame them because some of their previous distributors listed on their website have gone out of business or maybe are no longer able to meet their demand of tank sales . We just had two store close recently, and probably 5 in the past 5 years. It wasn't because of DSA, or any other manufacturer. It is mainly because we are mostly buying online now, and they can't afford to stay in business, or purchase a set amount of tanks every month that they can't sell.

Also it isn't fair to compare them to a company that can ship replacement parts for 5$. When it cost $400 to ship a tank.

Im not trying to minimize your situation, and I hope you do get it resolved in a way that you are satisfied with. But as was stated earlier, your contract was with The Fish Place, not DSA. And they are the ones not offering a good service to you. So why blame DSA when it is The Fish Place that isn't living up to their commitments.

And by going online and trying to slander a company, thinking you can force them to break their legal policies is not the right way to handle matters. And only makes your situation more difficult.

You stated earlier that you hoped you could come on the largest reef site in the world, slander them and damage their reputation and business. At the same time you are asking them to help you out, and break their policies this one time just for you. How is that helping the situation? Im not saying your in the wrong. I just think it was the wrong way to go about it when your trying to get people to help you out.
Click to expand...
uploadfromtaptalk1425587789336.jpgnow you tell me what is slander. I also said they make nice tanks. Even said the build is nice. also said i might just have a dud. Nowhere did i say they make bad tanks. I love my tank thats why i want it replaced. What im stating is they will not even contact me to come to a resolution. They will not give me a dealer to deal with. they wont do anything at all. And all im saying is if you buy one of their tanks you might find your self in the same situation im in if you have a problem. Even a vendor on her states their hard to work with and he sells their tanks all the time.
 
Kenmx10 said:
DSA does make nice tanks. They also offer a higher end tank at a mid to lower end price. And thats probably one of the reasons they only deal in wholesale. There are companies that deal with the public, and offer the same quality tank, and would replace a tank immediately if there was a problem. . But you will pay three times the amount you pay for a DSA tank with similar quality. So they can afford to replace the tank because they figured that in when they priced the tank.

So to try and compare DSA to other brands isn't reasonable. Also they have contracts signed with their distributors stating things such a pricing, shipping, and how to handle warranties and returns. And these policies are legal and binding. So by asking DSA to go around The Fish Place, you are asking them to go against their policies and legal contracts. No doubt thats why they stated, according to your earlier post, to go through one of their distributors, at your choice. And are no longer responding to your calls or emails.

Also, I don't think its fair to blame them because some of their previous distributors listed on their website have gone out of business or maybe are no longer able to meet their demand of tank sales . We just had two store close recently, and probably 5 in the past 5 years. It wasn't because of DSA, or any other manufacturer. It is mainly because we are mostly buying online now, and they can't afford to stay in business, or purchase a set amount of tanks every month that they can't sell.

Also it isn't fair to compare them to a company that can ship replacement parts for 5$. When it cost $400 to ship a tank.

Im not trying to minimize your situation, and I hope you do get it resolved in a way that you are satisfied with. But as was stated earlier, your contract was with The Fish Place, not DSA. And they are the ones not offering a good service to you. So why blame DSA when it is The Fish Place that isn't living up to their commitments.

And by going online and trying to slander a company, thinking you can force them to break their legal policies is not the right way to handle matters. And only makes your situation more difficult.

You stated earlier that you hoped you could come on the largest reef site in the world, slander them and damage their reputation and business. At the same time you are asking them to help you out, and break their policies this one time just for you. How is that helping the situation? Im not saying your in the wrong. I just think it was the wrong way to go about it when your trying to get people to help you out.
Click to expand...

I'm sorry but everything you said was just wrong. Before he started to what you call slander but is actually giving you an accurate description of his dealings with them and his opinion on the matter Is in no way slander. Had they done the right thing it wouldn't have even gotten to this point. Being quiet and letting a company push you around never gets you any where. He was asking for opinions and I hope dsa does lose buisness because it is THEIR responsibility to take care of a manufacturing issue especially if they no longer deal with a certain supplier.

That would be like you buying an iPhone and then a year later going back to the store saying the sound quit. The store is going to tell you to call Apple they didn't make the phone.

Another point is that we as reefers have a responsibility to call out and make it known the kind of customer service we recieve and problems we have with stores and manufacturers so that others don't have these problems.

This is basically a company trying to steam roll consumers. Op if I was you I'd keep posting informing everyone I can of there customer service and how rude they have treated you. That 500$ tank is already going to cost them few thousand so up the ante. Go on facebook and any other site that you can and expose them for what they are. That is the beauty of the way information can be shared now days is message travels fast and unfortunately with more and more companies looking at the bottom line and trying to avoid keeping there customers happy we now have an option to hold them accountable.
 
jimmyj7090 said:
You might want to double check what Pete actually posted through this thread. It sounds like you are refering to someone else's post(s) here ^
Click to expand...

I was just responding to the reply that stated.

"Its not about the money, Its about the way that DSA will treat you if you buy one of their tanks."

"Maybe if they see this thread they will jump through hoops. "

"Maybe they will read this thread and find out it cost them a few sales."

"Even Saltwater aquariums said they are not good with customers"

As I stated , I don't think he's in the wrong. He purchased the tank with a stand and should get, as stated in the 7 year warranty, a repair or a replacement with no extra charges, including no freight charges.

But when dealing with wholesale companies you have to abide by their policies for that to happen. If you buy a tank from Petsmart and it fails, if you call the manufacturer they will tell you to return it to Petsmart. Because that is the terms they set forth with Pet Smart. Which is why Saltwater Aquariums really stated " They lack in areas where their hands are tied."

The warranty agreement that DSA had with The Fish Store is to return the tank to the Fish Place for either a repair or a replacement. In this case since it appears to be a small leak in the silicone, They could repair the tank in house, without having to send it out ,two ways freight to Dallas. Or have to replace the entire tank if unnecessary . And even though The Fish Place is not taking orders from DSA now, for reasons that we do not know. Maybe they aren't selling enough tanks to meet DSA's requirements, or maybe there are other reasons. Either way, If The Fish place is still operating as a business, they are still liable to meet the terms of sales at the time of purchase. Obviously they are not doing that. So as Salt water aquariums stated, DSA's hands are tied. Unless they return the tank to The Fish Place, or another distributor.

To me it sounds like he didn't want to go that route because as he stated it is 200 mile away. And he wants DSA to just sent him a new tank at no cost with freight paid. Without allowing the fish place to inspect the tank and make the repairs.

If this tank was brand new DSA might have handled things differently. I don't know. But because this tank has been up and running for a year, with no problems, Im sure they want one of their local distributors to inspect the tank and stand to make sure, as stated in the warranty, it hasn't been altered or damaged in anyway that would violate the warranty.

My point was , not that he shouldn't get his tank repaired or replaced free of charge, but that he would probably have to go through the proper channels in order to do so. As idiotic as that may sound.
 
Fair enough, but it's tough to go through the proper channels when those proper channels don't exist. (said by someone who had been trying to figure out said channels for a while before this thread was ever started)
 
Lonelyreef said:
I'm sorry but everything you said was just wrong. Before he started to what you call slander but is actually giving you an accurate description of his dealings with them and his opinion on the matter Is in no way slander. Had they done the right thing it wouldn't have even gotten to this point. Being quiet and letting a company push you around never gets you any where. He was asking for opinions and I hope dsa does lose buisness because it is THEIR responsibility to take care of a manufacturing issue especially if they no longer deal with a certain supplier.

That would be like you buying an iPhone and then a year later going back to the store saying the sound quit. The store is going to tell you to call Apple they didn't make the phone.

Another point is that we as reefers have a responsibility to call out and make it known the kind of customer service we recieve and problems we have with stores and manufacturers so that others don't have these problems.

This is basically a company trying to steam roll consumers. Op if I was you I'd keep posting informing everyone I can of there customer service and how rude they have treated you. That 500$ tank is already going to cost them few thousand so up the ante. Go on facebook and any other site that you can and expose them for what they are. That is the beauty of the way information can be shared now days is message travels fast and unfortunately with more and more companies looking at the bottom line and trying to avoid keeping there customers happy we now have an option to hold them accountable.
Click to expand...
I like your thinking.
 
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