NICERICAN4YOU25
In Memoriam
SORRY CWEGESCHEIDE HE'S BEEN TRYING TO SEE WHO IS REALLY WHO TAKES TIMES SOMETIMES., USUALLY NOT ALWAYS PPL WITH GOOD DEGREES KNOW BETTER, BUT NOT ALWAYS
PPL ARE WEIRD THERE DAYS
PPL ARE WEIRD THERE DAYS
New to Tampa Bay Reef Club and looking for a local store!
- Thread starter J3838
- Start date
Yale University research grad has nothing to do with customer service. I have a shop full of high school grads and we recieve Ford Motor Company's Presidents Award for customer service, because we know CUSTOMER SERVICE. This whole thing started over the lack of customer service. Are you listening...customer service...customer service...
ReefArtist
In Memoriam
I don't think he gets it.
NICERICAN4YOU25
In Memoriam
I KNOW A FEW I SEEN CUZ I GOTTEN FISH LIKE THAT W/O KNOWNING WHEN I WAS A NEWBIE, LOOK AT DIFF PLACES SE FISH BEHAVIOR GOOD KEY., I FOUND GOOD INFO BOUT THAT A WHILE BACK IN WETWEBMEDIA.COM. WEBSITE ITS PRETTY GOOD
IF I THINK OF ANTHINNG ELSE I POST IT
TY
IF I THINK OF ANTHINNG ELSE I POST IT
TY
ReefArtist
In Memoriam
Thanks Carlos for the information.
Kubi
Active member
NICERICAN4YOU25
Thank you for answering my question.
Different strokes for different folks. One store may cater to another needs while that same store may not cater at all.
ReefArtist
I buy most of my corals @ LFS/some trading and some on the internet. All of my dry goods come from a LFS unless they do not carry what I need and if I can wait they will get it in or take care of me. In my expereince the pricing is the same as the internet if not lower. I bought a skimmer that was acturally less expensive with taxes then it would of cost on the internet with free frt. Plus they are local if anything ever goes wrong I do not have to worry about RMA#S/shipping/call tags...etc
Give me a pm I will tell you who I deal with.
Thank you for answering my question.
Different strokes for different folks. One store may cater to another needs while that same store may not cater at all.
ReefArtist
I buy most of my corals @ LFS/some trading and some on the internet. All of my dry goods come from a LFS unless they do not carry what I need and if I can wait they will get it in or take care of me. In my expereince the pricing is the same as the internet if not lower. I bought a skimmer that was acturally less expensive with taxes then it would of cost on the internet with free frt. Plus they are local if anything ever goes wrong I do not have to worry about RMA#S/shipping/call tags...etc
Give me a pm I will tell you who I deal with.
cwegescheide
YOU have been ignored!
Sorry there got on a rant there about the degree thing. OK customer service!! Customer Service!! (evidently Yale doesn't offer a course in that) :lol: sorry couldn't resist..
Chris
Chris
NICERICAN4YOU25
In Memoriam
LOL , NO PROB THATS WHAT WE ARE HERE TO DISCUSS GOOD & BAD THINGS.
CWEGESCHEIDE WHAT U DOING WITH THAT 175 BOW FRONT?
CWEGESCHEIDE WHAT U DOING WITH THAT 175 BOW FRONT?
ReefArtist
In Memoriam
mflamb just brought up a good thought - "customer service" really what does that mean in the LFS business? Is customer service just the basics - stop reading the paper and take care of me when I walk in? Sell me what you have in your store and that is all I'm looking for. Is it "If I ask for it I'll get it for them" if it's good for the industry or not. You will find all types in the area. You can walk into a store on Saturday and then return to that same store on Tuesday - are they the same store?
triggerfish1976
New member
Cyanide caught fish typically show the following signs:
Extra Vibrant Coloration
Reluctance to eat
Pinched stomach and low body mass from the pectoral fins back to the tail.
Laziness - If the fish is notorious for being active and is just hanging out in one spot then it may be juiced.
Fish from "Indo-Pacific" or Philipines are higher risks of being Cyanide caught.
<a href=showthread.php?s=&postid=9062428#post9062428 target=_blank>Originally posted</a> by cwegescheide
Sorry there got on a rant there about the degree thing. OK customer service!! Customer Service!! (evidently Yale doesn't offer a course in that) :lol: sorry couldn't resist..
Chris
Customer service is important but responsibility to the hobby and the livestock they sell are also traits that I look for in an LFS. I use to cringe everytime I walked into Finz and saw several morish idols, potter angels, Bandit Angels, and Dendronepthya corals and watched them explain to prospective customers that these animals are easy to keep, hardy and eat everything. They are obviously putting that education to good use with advice like that.
In defense of FINZ, to be fair, I've only been there once and was assisted by T.J. He was very helpful. He didn't know the prices of most of the SPS that they had for sale, but he had a "price range". When we got back in the car, my wife questioned the "price range". After hearing Carlos discuss "get you a deal", I began to understand "price range". I also pointed and Aptasia on a rock in their rock for sale section, and he left it there, and he then pointed some out in one of their display tanks. I also met Chris, (not the owner), away from the store, who works there. He seemed intelligent and friendly. I would imagine he would be helpful in the store. But the point of this whole thread is customer service at LFS. I've been to 11 so far in Tampa area and Orlando area, and for the most part customer service is good. I believe customer service is what makes a lot of the difference between an average LFS and a great LFS. Listen to the comments on this forum, and most of the praise of a LFS has to do with it's owners/employees treatment of the individual. Second is the stuff they bought there.
Why am I visiting so many stores??? I have a 390 to stock. I will be spending $$$ for years. I want the best "stuff" and the best service.
Just a thought...think about it.
Why am I visiting so many stores??? I have a 390 to stock. I will be spending $$$ for years. I want the best "stuff" and the best service.
Just a thought...think about it.
NICERICAN4YOU25
In Memoriam
YEA MFLAMB TJ IS GOOD TOO BAD HE DOESNT WORK THERE ALL THE TIME. HE ACTUALLY DOES ALOT OF SERVICES. UR RIGHT CS
IF WHAT MAKES A PLACE
IF WHAT MAKES A PLACE
cwegescheide
YOU have been ignored!
I'd like to sell it actually. I've NEVER had water in it. Got it right before I moved to Fla. Its still in Indiana at the moment. Brand Spankin new.
NICERICAN4YOU25
In Memoriam
HMM MY GIRL WANTS ONE. WELL WHEN U GET AROUND TO IT LET ME KNOW HOW MUCH U WANT , I LET U KNOW IF MY GIRL WANTS IT, WELL ME TOO, LOL I REALLY DONT HAVE ROOM BUT U KNOW WE CAN ALWAYS MAKE ROOM LOL
cwegescheide
YOU have been ignored!
Well whatever retail is take 20% off of that and that is the price I'd be willing to sell it for. I'm thinking in the neighborhood of 1K. It has black trim and dual overflows as well.
NICERICAN4YOU25
In Memoriam
OK I LET U KNOW. WE GONNA BUILD A HOUSE NEXT YR CUZ SHE FINISH SCHOOL THEN, I HAVE MY HOUSE DESIGNED, ONLY 3 TANKS GONNA BE IN MY HOUSE IKNOW SHE WANTS A 175 BOW
MY 600 GAL & WE TOOK A ROOM OUT FROM 4 BEDRROM TO 3 BEDROOM , WHERE THE 4TH BEDROOM WOULD OF GONE ITS GONNA BE 5000GAL SHARK TANK, WITH FILTRATION IN THE GARAGE. ALL WILL BE BIULD WHEN THE HOUSE IS BUILT. ONCE WE GET CLOSER I WILL MAKE A THREAD ON IT. SO I LET U KNOW
ON THAT TANK.
MY 600 GAL & WE TOOK A ROOM OUT FROM 4 BEDRROM TO 3 BEDROOM , WHERE THE 4TH BEDROOM WOULD OF GONE ITS GONNA BE 5000GAL SHARK TANK, WITH FILTRATION IN THE GARAGE. ALL WILL BE BIULD WHEN THE HOUSE IS BUILT. ONCE WE GET CLOSER I WILL MAKE A THREAD ON IT. SO I LET U KNOW
ON THAT TANK.
ReefArtist
In Memoriam
I agree with you 100% triggerfish1976! Yeah, customer service is important to us personally - how we are treated and that counts, but the most important aspect of our hobby is responsibility. It must first come from the LFS. I'm a newbie as far as the "New ways" (Had SW tank in the 80's) and I need a LFS that is willing to properly educate me so I become a responsible reef keeper. I've only found one that has taken the time and were at the standards I was after. This is not a passing hobby for me, I've had FW fish for many years and I'd like to have the opportunity to keep a reef tank for the rest of my life.
NICERICAN4YOU25
In Memoriam
AGREED REEFARTIST. VERY TRUE
