OT: Techies I need your help!

[90sShooter]

I just picked up some memory for my computer (HP slimline) and installed it. When I went to turn it on, I got a short beep and then a long beep and then repeated... The computer did not go any further... My first thought was the memory was not seated in the slots all the way but after a quick check they appeared to be in there. So I replaced the original memory and it fired right up. So then I thought, ok I got the wrong memory. However Kingston's website list this module as the correct module for my computer. Any suggestions? Here are some details just in case it helps:

HP Slimline s3321p
Memory Installed 2 GB (2x 1GB)
Maximum allowed 4 GB* (2 x 2 GB)

*Actual available memory may be less
Speed supported PC2-5300 MB/sec
Type 240 pin, DDR2 SDRAM

I am installing 2x 2GB Kingston technology KTH-XW4300/2G 2GB DDR2-667 Module

Thanks guys! I was looking forward to my new memory...

 

[Sr5_Reef]

It should work fine. I got some kingston ram for my Desktop a year or two back and everything went perfect.
Im thinking somewhere along the lines that 2x 2g ram is too much for your cpu to run. Im not a techie (as you call them lol) but i believe your processor or something like that can only handle a certain amount of ram. Try using only 1 - 2g stick and 1 - old one and see if that works.

 

[90sShooter]

I tried only one stick and an empty slot (not sure if that is a problem) and it still didn't work. HP's product specifications says I can hadle 4GB (2x2GB) so I don't think that is the problem...

 

[d34532]

If you didn't know the beeps are your BIO's telling you something and search on the internet is always helpful.

Here is the site with the BIO beep codes
http://www.computerhope.com/beep.htm

 

[d34532]

You will need to install your rams in pairs I think I don't know your computer. There is also a chance that you got bad luck and those are bad cards

 

[aquariumclown]

You should call Kingston tech support. It's also possible the ones you got are bad, it's rare but it happens. They can look up your system and make sure you get the right ones, or even tell you what's wrong.

 

[90sShooter]

That's what I thought... hmmm... It's weird Kingston's site says it is the correct memory. Maybe I did get bad sticks... or maybe the one that I left in when I tried just one is bad? I will try both individually with one of the 1GB old sticks and see if I can get one to work.

 

[aquariumclown]

Not sure how many memory slots you have in your computer but sometimes they need to be in pairs in specific slots, e.g. slots 1 and 3, or slots 2 and 4.

 

[90sShooter]

there are only 2 slots on this thing... its one of those compact towers...

Anyway, looks like I have 1 dead card. I tried each individually and the first one did not work, and the second one did. I think this basically confirms a dead card :thumbsup: Thanks guys!

 

[ihooklow]

What OS are you running? 32-bit versions all operating systems can only handle 3GB max. So even if you do have a dead card you may be trying to put too much in anyway.

 

[djorijun]

<a href=showthread.php?s=&postid=14627448#post14627448 target=_blank>Originally posted</a> by 90sShooter
That's what I thought... hmmm... It's weird Kingston's site says it is the correct memory. Maybe I did get bad sticks... or maybe the one that I left in when I tried just one is bad? I will try both individually with one of the 1GB old sticks and see if I can get one to work.

I was going to say the same, it's also possible that only one of the sticks is bad. Are you running Vista or XP? It wouldn't matter but I only ask because XP doesn't support 4gigs of RAM unless its a 64 bit.

 

[mnml]

<a href=showthread.php?s=&postid=14628174#post14628174 target=_blank>Originally posted</a> by ihooklow
What OS are you running? 32-bit versions all operating systems can only handle 3GB max. So even if you do have a dead card you may be trying to put too much in anyway.

The 32-bit version of XP can hold a maximum of 4GB and the 64-bit version can hold a maximum of 128GB of ram. How much memory your particular system can hold (up to the limits imposed by XP itself) is also determined by the motherboard in that system. In Austin's case, 4GB is the max on his particular model #. If you put 4GB though it will only recognize aprox 3.5 Gb, because this is how windows XP was designed (all that is above 3 Gb is used for PCI I/O and other system resources.)

 

[90sShooter]

Well said Tran! :thumbsup:

 

[Lavish62]

Hello 90sShooter I own GigaSavvy, we are a computer solutions company. I can have my head technician call you if you would like. Our web site is www.gigasavvy.com if you would like more information.

We also offer a subscription model at $24.95 a month where you can get your computer fixed and you will have extra session for maintenance or help with email, virus protection, or any other questions you may have in the future.

Let me know if we can help.
Adam

 

[parrotfish2005]

Sounds like you got 1 bad stick of memory.

Return to place you purchased or Call Kingston direct, they are in Fountain Valley and you can exchange same day. Phone and address are on their website.
Mark

 

[90sShooter]

I am picking up a new stick tomorrow!

 

[bill624]

crucial is a company kind of like kingston. they have a program that analyzes your system and tells you what memory best suits your system or what upgrades you can do.

http://crucial.com/systemscanner/index.aspx

 

[lilmonster]

I have come across this several times with HP computers and kingston memory,
you go for the max HP says the pc will hold, and you order the kingston memory, and it doesn't work.
it would work 1 at a time but not together, I never found a solution, i just used under the max.