ezcompany
Premium Member
I am having an incredibly rough time with these guys.
My stupid roomate didn't pay the bills on time, so when I paid the bill (the account is under my name) the payment somehow did not get posted on the ledger by fault of the customer care representative. (which also cost an additional fee of nearly 2 dollars) I call the next time, and they say they will put a "note" next to it saying the payment was made through my visa. so there i am, thinking the issue is resolved.
next bill comes around, and i still see that payment as NOT being paid. i call again and explain myself all over again. they say that the best way is for me to fax proof of that payment to the local office along with a letter explaining what was going on. I go ahead and do this, thinking things would be solved this time around, but no. I then get a warning letter that my services will be cut off, and it really did get cut off...so I call again, and they apologized for the cutting of services (internet) and said the best way was for me to go to my local office. They provide me with the Glendale address @ Eaglerock, I drive over there on a Saturday to get things resolved. The lady looks at my account and rudely says there's nothing they can do for me over there as I was supposed to go to the Hollywood office. So after 1 hour of driving, I'm at the Hollywood office. I tell the clerk my situation (for the 1000th time) and he tells me that there's nothing he can do for me, as the manager is out, the systems are down, and nothing can be done at that moment.
a few days past, i receive a bill yet again from Time Warner Cable saying I haven't paid this payment, all because I chose to use a customer care representative, pay the additional 2 dollars to use the telephone service to get this payment done. Not to mention, every call to Time Warner will place you on hold at LEAST 20-30 minutes.
i am absolutely sick and tired of their service level. i know comcast was bad, but i didn't know things could get worse...MUCH worse.
Time warner cable, the Power of You? it really tests your power alright...by draining it
My stupid roomate didn't pay the bills on time, so when I paid the bill (the account is under my name) the payment somehow did not get posted on the ledger by fault of the customer care representative. (which also cost an additional fee of nearly 2 dollars) I call the next time, and they say they will put a "note" next to it saying the payment was made through my visa. so there i am, thinking the issue is resolved.
next bill comes around, and i still see that payment as NOT being paid. i call again and explain myself all over again. they say that the best way is for me to fax proof of that payment to the local office along with a letter explaining what was going on. I go ahead and do this, thinking things would be solved this time around, but no. I then get a warning letter that my services will be cut off, and it really did get cut off...so I call again, and they apologized for the cutting of services (internet) and said the best way was for me to go to my local office. They provide me with the Glendale address @ Eaglerock, I drive over there on a Saturday to get things resolved. The lady looks at my account and rudely says there's nothing they can do for me over there as I was supposed to go to the Hollywood office. So after 1 hour of driving, I'm at the Hollywood office. I tell the clerk my situation (for the 1000th time) and he tells me that there's nothing he can do for me, as the manager is out, the systems are down, and nothing can be done at that moment.
a few days past, i receive a bill yet again from Time Warner Cable saying I haven't paid this payment, all because I chose to use a customer care representative, pay the additional 2 dollars to use the telephone service to get this payment done. Not to mention, every call to Time Warner will place you on hold at LEAST 20-30 minutes.
i am absolutely sick and tired of their service level. i know comcast was bad, but i didn't know things could get worse...MUCH worse.
Time warner cable, the Power of You? it really tests your power alright...by draining it
and never talk to dumb people.
