Petco

jim.ranger

New member
Has anyone tried purchasing fish from Petco online? I notice they now have a 30 day guarantee. If you QT everything for weeks anyway what would the download side be?
 
Not too much downside besides for their packaging skills aren't the greatest. They ship from a distributor so it's not like they're coming out of petco's tanks. If one of the fish doesn't make it they will need a pic of the fish.
 
I am actually impressed with most of my petco purchases recently. I've bought an emperor angel, Queen angel, powder blue tang, red coris wrasse, magnificent foxface, blonde naso tang, solar fairy wrasse, exquisite fairy wrasse, and a couple others.

The only one I was very unhappy with was the powder blue tang. He was skinny as heck, so stressed he was literally translucent and had a sunken stomach. He didn't make it 24 hours. The blonde naso lived one week and then died randomly.

So I guess with my experience I would say avoid tangs but particularly powder blues. Everything else was pretty great.
 
One thing that does suck is their inventory management system. Just because it says they have it online doesn't mean they do. Their customer service sucks. But it's 1/2 price of live aquaria. I buy more from live aquaria but for hardier fish or stuff way toonexpnesive on LA I buy from petco

You also cannot cancel or change an order made more than 10-15 minutes earlier. Canceling an order is horrible and if you need a replacement fish just get a refund and buy the same fish again or you'll be waiting 3-6 weeks.

They literally will only communicate with their distributor through email.

Guess you get what you pay for huh
 
I would like to know why? I've been planning to order from them but went with liveaquaria.

Couple big differences between the two. LA gives you a refund, SWfish gives a credit toward your next purchase. Use a credit and that fish dies you get no 14 day guarantee and only a credit for money you spent beyond shipping cost. I don't know where SWfish.com gets thier livestock from but I can assure you LA source of Quality Marine is far superior
 
Also their customer service is so so at best and you never know if your going to get a healthy fish or not which goes back to the guarantee in which you get a store credit. Use a credit and the fish dies your out the money and the guarantee
 
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