Unfortuneately, not everyone has 25 years of experience, not everyone knows the signs of a clean store from a dirty one, some people just start in this hobby and gett fooled into wasting money by stores with bad practices. I'm not saying this against the store in this thread, as I have never been there. But sometimes it needs to be said. Have you gone to the store in question? I'm just wondering if you have anything positive to add in regards to the store. I am nuetral on this subject, but I have been into bad stores(clean or dirty) and I have been conned, just like many people in this hobby. These people are just looking out for us. I don't think any of them are making a dime for giving bad reviews to this store, so there must be a reason for them to say what they have. Some diseases cannot are not the LFS fault, but it is their problem. Fix a fish before sending it to its new home is the least a LFS should do(including making sure it is eating, making sure it was caught with ethical practices. The problem is not every store is created equal, not every wholesaler pactice proper handling and catching techniques, etc. All these play an important role in the health and beauty of a really expensive hobby. Why spend so much time and money if the outcome is not pleasing? Sometimes it needs to be said that "I deserve better." Once again, no disrespect to the store in question, I have never been there, so cannot judge.