PM1 Problems - need help

[AquaticFarmer]

I received 3 new PM1 modules on 8/1/2012.
Tonight, 8/3, I plugged them into the Apex System "DCS-02", expecting them to power right up. Well, that didn't happen.
I will call the 3 new PM1 modules: PM1-11, PM1-12, PM1-13

PM1-11 -- shows up on the Module List as a "PM2" module.
Any ideas?
I deleted the module, but it came back as a PM2 module.
I also did "Update Firmware"

PM1-12 -- this one works OK

PM1-13 -- this one has status light = Yellow and blinking
Is there anything I can try?

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I'm looking for any ideas to try for PM1-11 and for PM1-13 ???
I want to try everything I can before I send an email to Paul at Neptune Systems.

Jim

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Here is a list of current modules on this Apex System:
HW Type HW Rev SW Rev Addr Name
Display module 001 009(OK) 001 Disp_1
EB8 module 001 009(OK) 003 EB8_3 (unit no longer attached)
PM2 module 001 002(OK) 004 PM2_4
PM1 module 001 002(OK) 005 PM1_5 (unit no longer attached)
EB8 module 001 009(OK) 006 EB8_6
PM2 module 001 002(OK) 007 PM2_7
PM1 module 001 002(OK) 008 PM1_8

PM2_4 is a real PM2 module
PM2_7 is really a PM1 module (PM1-11)
PM1_8 is the working PM1 module (PM1-12)
and the PM1 with yellow status is not in the list (PM1-13)

 

[RussM]

As a regular here for several years, I don't recall anyone reporting misidentification of a module before. Definitely contact Neptune.

 

[AquaticFarmer]

Thanks for the feedback.
I can't think of anything else to do. So I sent an email to Paul at Neptune Systems.

 

[AquaticFarmer]

Update on the two PM1 problems:

Paul fixed PM1-13 remotely. This is the one that had the yellow blinking status light. So that PM1 is now working.

As for PM1-11 (the PM1 that thinks it's a PM2). Will send unit to Neptune Systems so they can fix it.