premiumaquatics.com let me down big time!

M

MRCORAL

In Memoriam
premiumaquatics.com let me down big time!
Spent $1600 with them bought a Maristar 36"" 500 watt t 5 combo a few weeks ago. Waited for my buddy to come into to town to connect it. Wouldn't you know it the hanging kit they sent me was the wrong one!! They sent me something for something with 2 holes and mine has 4!! A little $25 peice cause a waste of 4 hours going back and fourth to Home Depot trying to rig this light. I got it up but does not look the best spent $30 at home Depot wasted the $25 on the hanging kit and wasted 4 hours of my life and my buddy. I emailed Jay over there he has been a good guy but this mistake really cost me this time!!
 
Hi,

I am sorry you had a problem with the incorrect equipment coming with your Maristar. The Sunlight Supply systems are prepackaged when they come into us, and we do not have the capability of checking each and every box to make sure the correct items are in there.

If you would like to email me directly your name I'll be more than happy to get a new hanging kit sent out to you immediately. jeremy@premiumaquatics.com

Thanks,
Jeremy
 
I sent you an email already. Remember me you try to save me a few bucks and got the silver fixture so it was not in the box? I had to order everything. You told me what to get and you sent me the links then we review the order maybe 4 times? So please dont say that to cover yourself. I sent you an email at jp@premiumaquatics.com A hour ago. It is to late on the hanging kit did you not see my post! I went to home Depot and spent over $30 and wasted 4 hours. Read your email and get back to me right away on this. I want to be compensated for the hanging kit my purchase at Home Depot and my time spent and how this lights look now without the kit. You would think if you bought a $1000 light maybe we could get things right. You would also think you would not blame the company who made the light when I had to order the hanging kit separately. Get back to me on email if you do not was to go threw this forum. I will follow up however on this to what was done.
 
Hi,

First off, you have sent your email to Jay, in which I am Jeremy. I do not know what transponded, only the facts of the equipment you had purchased.

The Sunlight Supply Maristar which you ordered in silver is discounted due to the fact that color is being discontinued. I can tell you though that all Sunlight Supply systems come complete with the hanging hardware wether it is a black stocked model, or a discontinued silver model.

Secondly, if you would have waited until Monday morning whe we opened back up all you had to do was contact us and we would have been more than happy to get the correct hardware sent out to you immediately. If you are going to spend $1000 on a hood as you mentioned we definitely want to make sure all of the equipment is there that makes this unit function properly.

It is not, nor was it our intention to "let you down". Unfortunately over the holiday weekend there is absolutely nothing we can do as there is no possible way to have the missing equipment shipped to you. As I mentioned above if you can wait until Monday we'll make sure the correct equipment gets sent out to you.

Please note that Jay is one of our customer service reps, and is not required to check his email during his holiday vacation. So if you did happen to send an email to him after 6pm Wednesday evening there is a good chance he has not read it yet.

Thanks,
Jeremy
 
Jermey, I want to get this straight. Are you telling me that Im a liar? Are you telling me that I did not have to order that hanging kit? Check my invoice #94063. It did not come with it as Jay told me! I had to order the bulbs everything! I have my friend here that is very handy over for the holidays to get this light up. I have been waiting weeks! He leaves today so I really did not have a option unless I wanted to wait another week.
 
Obviously I am unaware of the conversation between you and Jay, as I was not there. I will get with Jay first thing Monday morning to sort out the issue and we'll have resolution to all of this immediately.

By no means am I calling you a liar, nor did I try to say that. As I mentioned before let's wait until Monday so we can get all the facts straight on our end and we'll get this handled for you.

Thanks,
Jeremy
 
Thank you. I assume you see the invoice and know understand. Please email me. I would prefer not to go threw this chat.
 
LOL

Some people are impossible to please. If you don't like PA's service, you wont be happy with anyone's. :rolleye1:
 
pa is the best at taking care of their customers as far as im concerned....................your a moron to flame them here,ever hear of a telephone?
 
I have always had great experiences with PA and have always heard from alot of other people say the same thing, if you talk to them they will always want to help satisfy you.
PA is probably the only company i've ever dealt with, that there moto is the customer is always right and mean it.

First of all you should always check the box when it arrives and make sure everything is there, I really think your over reacting since you didn't give them enough time to fix the problem.

you keep bringing up that you spent $1600 like that is suppose to give you special treatment over the next guy spending $100, every customer is important, down to the guy who only buys $25 worth of stuff.
The funny thing is that even after you tried to make PA look bad they will still probably still help you out anyway, and if they do, i sure hope you have the decency to wite back here and retract your statments.
 
LOL 1600!!! Gimme a break... If that was what you had to spend to get special treatment they'd have to get the swedish bikini team to personally deliver all the stuff I've ordered from them over the last couple years!!!

All the guys have treated me great. I think you'd be hard pressed to find a better online vendor to deal with.

I have been patiently waiting for my lighting to come in for about 4 mos in which I paid in full. I'm not that worried about it because I know Premium Aquatics will treat me right. If it was just about any other online vendor I'd cancelled my order a LONG time ago.

They've helped me out on many things above and beyond what any other place I've ever dealt with. Had a small problem with my Geo reactor once. 3 days later new part n/c at my door in Tampa.
 
Last edited:
cwegescheide said:
LOL 1600!!! Gimme a break... If that was what you had to spend to get special treatment they'd have to get the swedish bikini team to personally deliver all the stuff I've ordered from them over the last couple years!!! :D :D :D
This pretty much sums it up. Well said!!
Click to expand...
 
sixliner6 said:
this is funny!
http://reefcentral.com/forums/showthread.php?s=&threadid=719964
Click to expand...

I think he's gonna blame this on PA too....lol.
I looked back on a few of this guys threads and a lot of things dying on him, sounds like he is to impatient, went to fast with his tank, that explains why he was impatient with PA also, thats just his style.
some of the things he is putting in his tank should not be there till the tank is at least a year old.
 
PA is the BEST online compnay I have ever dealt with!!! Goods for my tank or anything else I have ever bought.

Just this week an order was shipped to me and something was wrong. I called PA spoke with Jeremy and he took care of the problem shipped the correct product out the same day and just told me to keep the product sent in error.

Please understand that mistakes happen and if you don't give the company a chance to correct it, it is on you.
 
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