My YWG (Cuthbert) and his pistol (Roland) are a very private couple. Cuthbert only comes out when he's hungry and I rarely see Roland; occasionally his claws peeping out of the burrow if I use a flashlight at night. Cuthbert will swim out onto their "balcony" and stare at me when he's hungry but won't swim into the water column at feeding time. I drop pellets near the burrow but it's hit or miss on whether Cuthbert collects them.
To make sure they're fed, I deliver food to them (they don't even have to call or tip!) via the Foodevator(TM). It's just a rigid piece of airline tubing I stick into the hole that leads to the balcony and drop pellets down it directly into their burrow. Takes the pellets a minute to get down the tube but it ensures the Odd Couple is getting fed and protects the food from Gertrude, the pig disguised as a Starry Blenny (she'll try to attack the pellets on the way down)
Unfortunately as said before your Frank is really skinny.

Since you've had him 2 years I don't know about parasites, but you should try to get some more food to him ASAP. Good luck!