<a href=showthread.php?s=&postid=12804310#post12804310 target=_blank>Originally posted</a> by tgreene
Reeflo has refused to warranty their products!
I need to start by stating that I have an Orca-250 and an Orca-200 for a client, and was getting ready to buy another Orca-200 for a new client...
About 2 1/2 weeks ago, I contacted Chris at Reeflo in regards to the air-silencers which have quite literally disintegrated due to the use of Ozone (I had been told the acrylic was O3 friendly) connected as per the method that Mike used and posted here about.
After hearing absolutely nothing back from Chris since our initial conversation, I called again this past Friday and he returned my call later in the day, stating that it was not his problem, since Reeflo isn't actually the manufacturer, and that I needed to speak w/ the company that actually built the skimmers. WTH???
I have a call into this other company, but have yet to get any type of response back from them. Also, I thought that it was quite odd that Chris stated that he had already talked to the other company, and that he was told that the other person had stated that we had already "gone round and round" on this issue and had "agreed to disagree"... Again, I say WTH??? because I have not once spoken w/ this other person in regards to this issue, NOT ONCE! I also have nothing but high regards for the other person, so if what Chris is saying actually has some element of merit to it, then I absolutely believe that I am somehow being confused with somebody else!
The bottom line is this: The box that the products came in are very clearly labeled REEFLO, as is all of the paperwork included with the skimmers. Absolutely nowhere is their any indication that another US company should be responsible for warranty issue, and in fact the paperwork (I keep everything in 3-ring binders) very clearly states that all warranty issues are handled directly by Reeflo, and not dealers or distributors.
Chris was also very quick to point out that since I had purchased these through a distributor, that he didn't really make any money off of them, so again it's not his problem... Again, WTH???
If you are afraid of making less money, then you need to discontinue the use of dealers and distributors, and opt to handle everything internally. Of coarse, as we all know, that too comes at a price, because it is your dealers and distributors that have the marketing, distribution and STAFF in place to be able to handle these things so YOU don't have to.
All that I have asked for is a pair of replacement Air-Silencers (one for each skimmer), because everything else is running flawlessly.. I did get told by a girl at Reeflo that their pumps are not capable of handling O3, and that it's an extremely expensive upgrade to put new seals in, to which Chris actually correctly stated the exact opposite, stating that the seals are very inexpensive and quite simple to install (which we all know to be true).
Anyway, I'm quite infuriated with the responses and actions of a company whose products I use on a very regular basis for both my own and my clients' systems.
I'll also state that this is NOT the first issue w/ Chris. Back in January I was installing a very large system for the client that has the Orca-200, and the Hammerhead pump sounded like it was going to explode due to "grinding" and even occasionally seizing up. I called Chris and he assured me that a new replacement pump would be sent right out, but also that these sometimes do that due to grit in the grease or something to that effect (I've never had any other pumps do that!). I assured my very concerned clients that a new pump was on the way, but after a week of receiving nothing, I began to get a bit concerned so I called Chris back. He told me that he said the problem should resolve itself after it ran for a bit, which it eventually did after several days, and so since he never heard anything back, he decided not to ship out a new pump. He didn't hear anything, because I was WAITING for a new pump to arrive, which he had very clearly said he was going to ship, and even took down my clients' address to ship it directly to them.
All that said, I have a VERY large system (just under $20k) that I will begin ordering the necessary parts for over the next couple of weeks, and unless something quickly changes on their end, I will be forced to re-write the proposal to a different set of pumps and skimmers from a more honorable and reputable manufacturer.
-Tim
I glued the long pipe to the union fitting on one end and the tee on the other. This made the assembly too tall. The long pipe should have been glued to the tee so that it was in a horizontal position coming out of the tee and the short pipe to the union and bottom of the tee. 
<a href=showthread.php?s=&postid=12804310#post12804310 target=_blank>Originally posted</a> by tgreene
Reeflo has refused to warranty their products!
I need to start by stating that I have an Orca-250 and an Orca-200 for a client, and was getting ready to buy another Orca-200 for a new client...
About 2 1/2 weeks ago, I contacted Chris at Reeflo in regards to the air-silencers which have quite literally disintegrated due to the use of Ozone (I had been told the acrylic was O3 friendly) connected as per the method that Mike used and posted here about.
After hearing absolutely nothing back from Chris since our initial conversation, I called again this past Friday and he returned my call later in the day, stating that it was not his problem, since Reeflo isn't actually the manufacturer, and that I needed to speak w/ the company that actually built the skimmers. WTH???
I have a call into this other company, but have yet to get any type of response back from them. Also, I thought that it was quite odd that Chris stated that he had already talked to the other company, and that he was told that the other person had stated that we had already "gone round and round" on this issue and had "agreed to disagree"... Again, I say WTH??? because I have not once spoken w/ this other person in regards to this issue, NOT ONCE! I also have nothing but high regards for the other person, so if what Chris is saying actually has some element of merit to it, then I absolutely believe that I am somehow being confused with somebody else!
The bottom line is this: The box that the products came in are very clearly labeled REEFLO, as is all of the paperwork included with the skimmers. Absolutely nowhere is their any indication that another US company should be responsible for warranty issue, and in fact the paperwork (I keep everything in 3-ring binders) very clearly states that all warranty issues are handled directly by Reeflo, and not dealers or distributors.
Chris was also very quick to point out that since I had purchased these through a distributor, that he didn't really make any money off of them, so again it's not his problem... Again, WTH???
If you are afraid of making less money, then you need to discontinue the use of dealers and distributors, and opt to handle everything internally. Of coarse, as we all know, that too comes at a price, because it is your dealers and distributors that have the marketing, distribution and STAFF in place to be able to handle these things so YOU don't have to.
All that I have asked for is a pair of replacement Air-Silencers (one for each skimmer), because everything else is running flawlessly.. I did get told by a girl at Reeflo that their pumps are not capable of handling O3, and that it's an extremely expensive upgrade to put new seals in, to which Chris actually correctly stated the exact opposite, stating that the seals are very inexpensive and quite simple to install (which we all know to be true).
Anyway, I'm quite infuriated with the responses and actions of a company whose products I use on a very regular basis for both my own and my clients' systems.
I'll also state that this is NOT the first issue w/ Chris. Back in January I was installing a very large system for the client that has the Orca-200, and the Hammerhead pump sounded like it was going to explode due to "grinding" and even occasionally seizing up. I called Chris and he assured me that a new replacement pump would be sent right out, but also that these sometimes do that due to grit in the grease or something to that effect (I've never had any other pumps do that!). I assured my very concerned clients that a new pump was on the way, but after a week of receiving nothing, I began to get a bit concerned so I called Chris back. He told me that he said the problem should resolve itself after it ran for a bit, which it eventually did after several days, and so since he never heard anything back, he decided not to ship out a new pump. He didn't hear anything, because I was WAITING for a new pump to arrive, which he had very clearly said he was going to ship, and even took down my clients' address to ship it directly to them.
All that said, I have a VERY large system (just under $20k) that I will begin ordering the necessary parts for over the next couple of weeks, and unless something quickly changes on their end, I will be forced to re-write the proposal to a different set of pumps and skimmers from a more honorable and reputable manufacturer.
-Tim
My 250 sits less than 3 feet away from an Octopus FDNW-400 that is just now a year old, and 8 feet from those sits an Octopus DNW-200 skimmer, again, without even the slightest hint of a scratch.
