Replacement O-Ring for SRO CR5000 too small?

[Spiderman097]

I posted this in the newbie forum, didn't receive any posts. Hoping this forum might have some insight.


So, I have a reef octopus calcium reactor (I think CR-5000 https://www.coralvue.com/reef-octopu...alcium-reactor)and I was going to grease up the o-rings on it. I took the lid off, and when I tried to put it back on the O-ring was larger than it used to be apparently, by about 1/2 inch. I was so perplexed, I tried everything to get it back on, but no success. I even tried boiling it so it would shrink back.

Ultimately, I went to CoravlVue and tried to by another O-ring.
https://www.coralvue.com/sro-calcium-reactor-lid-oring
But when it came in today, the O-Ring was too small; and I had to stretch it for it to even fit in the groove. And of course, since I was stretching it; it just kept popping off as soon as I took my hand off of it.

I honestly have no clue what to do, I'm not 100% sure the model of this calcium reactor, but I do know that it has a 9inch body, and the diameter of the o-ring groove is about 6 inches.
I don't believe I have the CR7000, but I have no clue what it looks like or the specs, because google is not turning up anything.

Any help would be so much appreciated. Thank you

 

[LQT]

Can you post a picture of your calcium reactor as well as a shot of the pump and any identifying stickers on it? Perhaps someone here will be able to identify the specific model for you. But without pictures, that will be tough.

 

[Vinny Kreyling]

A phone call to Coralvue or an email is warranted.

 

[Spiderman097]

Thank you guys so much! I first raised a support ticket, and the link on the site references an O-Ring for both the 3000 and 5000 model. I updated my support ticket that the O-ring that came in was too small, and it should be closer to 6 inches. The support analyst responded today with the 3000 and 5000 model are actually different, and she sent out the replacement O-rings today! I'll update if this is the proper O-ring as soon as they come in.

I know this is probably a very rare problem, but I hope this helps anyone facing the same issue. Coralvue support is some of the best I've ever encountered.