rusty care magnet after 4 uses

[neilp2006]

Hi there



I bought a Tunze Care Magnet Strong from saltwaterAquarium.com on November 28th, received December 3rd. I used it 3 times between then and December 24th, removing it from the tank and cleaning it each time. On Dec 31st, i started to clean the tank, was distracted, and then had to go out of town for 2 days. Upon my return on January 3rd, I removed the magnet from the tank and immediately noticed a split in the epoxy handle, next to the blade. There was water intrusion and a large amount of rusty water came out when i handled the magnet. Pressing upon the epoxy next to the split forced out bubbles, and the epoxy layer felt soft.



Please see attached pictures-

https://youtu.be/3v3K8otmVU0

Obviously, failure like this is unacceptable and I was hoping to hear from you regarding next steps for obtaining a replacement, or a return and refund.

Thanks

 

[mmmbacon]

I'd contact SaltwaterAquariums.com and tell them what happened. I'm sure they'll help you out things like this happens time to time


Sent from my iPhone using Tapatalk

 

[neilp2006]

Yep- have an email in with them also, but it's not really their issue. It's a clear manufacturing defect, little unfair to expect the reseller to take a hit


Sent from my iPhone using Tapatalk

 

[mmmbacon]

Yep- have an email in with them also, but it's not really their issue. It's a clear manufacturing defect, little unfair to expect the reseller to take a hit


Sent from my iPhone using Tapatalk

They definitely won't take the hit for sure , they deal with Tunze on damaged goods . Or atleast that's how authorized dealers handle manufacturer refunds . with that said I've read many epoxy magnets get damaged . Some people put an extra coat super glue or whatever reef safe for added protection


Sent from my iPhone using Tapatalk

 

[neilp2006]

That's good to know. That aspect of it completely slipped my kind. Thanks

Disappointed to hear I might need to do extra sealing myself- I'd have thought an $80 magnet would be ready to go out of the box


Sent from my iPhone using Tapatalk

 

[laverda]

Tunze magnets are better than most, but all incased magnets seam to fail eventually. I try to avoid them if possible. The ones I do use I check every few months.

 

[neilp2006]

Tunze magnets are better than most, but all incased magnets seam to fail eventually. I try to avoid them if possible. The ones I do use I check every few months.

This one was 32 days after I bought it, 4th use, submerged maybe 72 hours over new year.

That's WAAAAYYY too soon any way you phrase it


Sent from my iPhone using Tapatalk

 

[rvitko]

This is an older manufacturing issue we have resolved and now do a QC test for, if you forward me a copy of the receipt we will send a replacement. Our direct email and contact info is on the cover of the warranty manual that came with it. Tunze at sbcglobal dot net.

 

[neilp2006]

That's awesome, thanks so much.

I'll get that to you as soon as I can.


Sent from my iPhone using Tapatalk

 

[neilp2006]

Update: Tunze are sending me a new wet side magnet to replace the defective one.

Great customer service- really appreciated !


Sent from my iPhone using Tapatalk