Slow to answer?

[Leviathan_XE]

I placed my order (A2605387) on Sat. 3/22/2008. It shipped Monday and I recieved it Tuesday. You guys did a wonderful job on fullfilling my requirments. But sad to say that the B&W clownfish in that order did not survive. I've sent a couple of e-mails notifying you of this and have yet to hear any reply or acknowlegement that you've recived them. This isn't like LA at all, I normally get a great response time from you. When this matter is addressed I wish to have the credit remain on my account for a future order.

 

[dfs/la2]

Leviathan_XE,

Thank you for your order and post. We have attempted to contact you by phone. We sincerely apologize for any lack of communication about your order. On 3/23 we applied a credit of $26.99 to your customer file. This credit may be used towards a future order. Please let us know if we can be of any further assistance.

Pat S.

LiveAquaria
Drs. Foster and Smith

 

[Leviathan_XE]

I thank you very much for answering my post Pat, I will check/verify my contact information to avoid any future miscommunication.