Here in the 'tri-state' area, where the power goes out more often than the country of Togo, we have long since learned to NEVER rely on anything the power company tells us. Ask the people of Queens, NY, what they were initially told when their power just went out for nine days. I think the new era of self reliance is definitely upon us; Big Brother is married and probably has a mistress. In any event, he is far too busy to take care of us anymore.
I have TWO generators: a whole house one that the tank is on, and an auxiliary one in case the house one fails (which has happened twice). I realize not everyone is as nuts as me about this stuff, but as the demand for power grows and these sysyems continue to age, it seems obvious that we're going to see problems like this more and more often. So if you do have a tank you've put a lot of time, effort, and money into (or, say, a refrigerator with food in it), a generator should no longer be considered a luxury. Remember, we're still pretty early into the summer, folks.
And Hugo,...there are no words, man. Hang in there. Let us know if there's anything we can do.