JDavis3517
New member
I think I would've bought a new tank for the piece of mind, but it would have not been from Marineland.
Wait so they told you laying their junk tank isn't strong enough to be laid on its side and that drilling it weakened it? Wow, that is BS. Please link them this thread, please... they are so full of it and are definitely blacklisted in my eyes. Its a long time coming since their quality has been dropping rapidly with every new product release.
What a joke. Terrible customer service on this one.
I am in the market for a 7ft tank and had considered the marine land 265 an option... I will be taking my business elsewhere. Not even because the brace snapped. Stuff happens I get it, but because they wouldn't work with you about replacing the brace I won't take the chance.
The bottom line to me is that this shouldn't EVER happen in the first place. It's not like an impeller shaft wearing out, or a pump motor failing etc. This is a hunk of plastic that HOLDS THE TANK TOGETHER. It's like building a 747 with wings that fall off in flight. If they can't get that right...
Like I said, it stinks of outsourced production to a 20 cent an hour factory that uses unskilled, abused labor, and garbage materials made from recycled tires and used bubble gum.
I then send a email with this link to the thread and got immediate response to call with the manager at her direct line. This time I actually got sympathy and an immediate RMA offer for an exchange or refund with a receipt. Still it would take 6-8 weeks for just a replacement rim.
I would too if there were a 60" x 18" tank with black silicone available. I built this set up 5 months ago around the tank obviously.
Yes, I absolutely got a different response after I sent this forum link.