I think it is important that a business understand just who their customer is. When if comes to reefkeepers in the US, you will fine that the Windows to Mac ratio is not that of the general population. For some a Mac is not an option for financial reasons. That said neither is a saltwater reef aquarium. When you then break that down to the hardcores that have the money to shop for high end LED lights and that ratio goes up even higher. Not making the product Mac compatible is definitely a turn off for some and reading through the last couple pages makes that point! As exciting as the new products are that GHL has been developing recently, IMO this should have been a much higher priority the strengthen the pool of users of the GHL product offerings.
Friggen IOS!!! I HATE it LOL. I am typing on my ipad and safari just refreshed itself and lost everything I had typed. :lmao:
First, I am not discounting Mac users. I know many and with decades of experience catering to the film and post production industry (probably one of the largest Mac based user groups you will find), I know how passionate Mac users are. Heck, my brother is a Mac guy and hates Windows. While I do agree with some of your points and without a doubt, the lack of MAC support is a turn off for some, I am going to play devils advocate here.
You mentioned the importance of MAC support after reading the last two pages of this thread. I just searched the entire thread and the subject of Mac support only came up with 6 individual members who are solely MAC users in a 250 post thread. All but two either invested in a cheap Windows system or ran Windows on their MAC as a work around. That tells me the issue of not having MAC support and more importantly, the loss of business as a result is less than one might think. In fact, if you read and or search through the original GHL Mitras Club thread that was started in 2012 and still going strong here today with over 2200 posts, the subject of Mac was only discussed 49 times of which around half were replies and most of those who discussed Mac were running Boot Camp or something else to run Windows on their Mac as a work around. Yea, a few have expressed disappointment but not many to be certain. Again, even in that thread, there is very little indication of even a remotely significant loss in sales among Mac users as a result of the lack of Mac support. I think it’s an inconvenience more than anything else but not a deal breaker for most.
From a development standpoint, I’ve run my computer company since 1987. My company has written all kinds of software for Windows and MAC for professional video/film & post production workflows as well as web based interfaces for our in house developed NAS OS. At one point I had a number of full time programmers in house. We even did web based programming for a home developed e-commerce solution back in the early 90’s with a point of sale and inventory interface as well. Based on first hand experience, programmers are about the most expensive employees an electronic related company can hire. They are also not always the most loyal employees often leaving one job for another because of pay or other things. Writing and maintaining code for multiple platforms is VERY costly and MAC in particular can be very challenging. Given the relatively small ratio of MAC users for these particular products and the cost of writing a MAC specific program for the Mitras, Profilux and Dosers would make little to no sense. It would be very costly and there isn’t enough loss of business to warrant that approach and the additional overhead would ultimately be reflected in the end price of the product.
The best approach for heterogeneous support obviously is the web based approach. While it’s easy to imply that is something they should have done long ago, one has to realize that GHL has been building controllers, dosers and lights for decades if I am not mistaken and these are essentially computers or at least they all have computers in them running some sort of an OS. To date, they have used the same software interface (GCC) for all products including products discontinued long ago. I’d venture to guess that in order to support full web based control that allows 100% of the functionality of GCC while maintaining compatibility with all their products, their OS within their hardware would likely need to be re-written from the ground up for each individual product and essentially be based on the same core OS to minimize development costs. They would also need to develop the web based GUI/interface.
Again, it’s a very big and costly undertaking and inevitably, some customers would be dissapointed because supporting everything including some legacy stuff would be an issue which would mean they would likely need to continue support for GCC for certain legacy products. Having said that, I’d be inclined to guess that in the long run, the web based approach would have likely been much less expensive from a developmental standpoint. Still, having used GCC for over a year now, I can say that it’s very powerful and works very well despite being Windows based. I am however encouraged by the fact that they recognize the importance of support MAC users and even Linux users and are working on the web based approach. It’s a shame they didn’t go that route sooner but again, the loss of business is probably much smaller than one would think since many if not most GHL users with MAC have invested in Windows (either on their MAC or a cheap laptop) or borrowed a friends computer if they didn’t already have Windows.
Either way, they are working on a solution that will satisfy the needs of MAC users and hopefully it will come out sooner rather than later. I know they just released their new iOS and Android app and are working on other updates so there is light at the end of the rainbow.