Here is a copy of the main body of the email I got from Ecotech today:
"Based off of the pictures the light on the right does appear pretty bright, possibly brighter than you would normally run it above your tank so I don't believe there is an LED issue with that light. I do see currently only of the lights are in your account. Although the lights are scheduled at very different intensity, with being totally different lights with different programming and LEDs available it would be difficult to compare among the two. With how sensitive PAR meters can be, it may be not picking up the light correctly at the Radion is appearing very bright in the pictures. It would appear that if you were trying to reach a particular PAR value, it may cause the tank to be too bright for the corals at that point. I'd recommend closely monitoring the reactions of the corals, as you may lowering of the lights may be needed. Please let me know if there is anything additional I could assist you with, thank you Ted."
Am I reading this correctly? It seems to me the Ecotech rep is basing the "functionality " of the XR30 on the "brightness" of my emailed cell phone picture (he has no idea the cell phone model, its settings, the room brightness, etc. ) . Rather than by a PAR meter, and the fact that my Reefbreeders light is reading nearly double the PAR as the Ecotech light on that same PAR meter- I did include a pic of the PAR meter setup showing the PAR meter reading, where the sensor was sitting in the tank, etc. Please note, I did not contact Ecotech for any warranty purposes or to get anything for free - rather I was wondering if I needed to send the light for diagnostic purposes and then expected to get a bill for those services and have them give me an estimate to fix the light or to tell me that is is not worth fixing at this point. I guess Ecotech is not interested in supporting/servicing G3 lights any longer.
Pittsburgh/Alex: Upon looking at that link and reading your post - I think the Par meter readings may be "off" because of the "Colorlab program" I have the XR30 light programmed with which does is indeed put the blue LED's at 100 % and the white/ red/green at 50% as you suggested- I will remeasure tomorrow with all LED's at 100% as by the time I get home this evening the light will be pretty low. I told Ecotech in my original email what program I was using - for this very purpose.