Vertex Illumina Light Studio Programming Thread

[thorSvenson]

I actually depressed a reset button on the led pad. I pressed them all at first, because I was unsure of which one needed the reset. But what actually worked was pressing and holding the pad connected to the UV module. By doing this it bypassed the new module. The button had to be pressed while powering up the fixture until the firmware update started at which point I released it. Where I think I made a mistake was trying to update the firmware after installing the module but not really sure.

 

[trainerken]

Hi,

If possible I would need some advice.

I've purchased two vertex modules and the programming on the module itself was perfect and all worked well.

Because I put some UV aux modules I had to do a firmware update with the latest firmware 1968 on the desktop 1920. That worked nicely so I started programming the lamps. From then on the modules didn't follow the settings anymore...in custom mode it starts dimming (sunset) and then the whites are going back on and blues almost completely down (= yellow color), one pad has other colors then the others and then it changes again, in the expert mode I've have the same problems. So I put on the default mode but it doesn't go out (starts dimming until a certain point).

I tried programming from the desktop and on the module itself...but no use.
So I did a factory reset....same problems

What can I do, please advice?

Best Regards and thx in advance,

Kurt

 

[Rxfoote]

Kurt - I had somewhat the same issue occur and reapplied the firmware and that seems to have fixed the issue.

 

[trainerken]

Hi,

The problems are solved thanks to the help from Jamie, great support those guys offer to their customers:thumbsup:

The Firmware on the lamps was not completely up-dated. :headwallblue:.

Grtz,
Kurt

Kurt - I had somewhat the same issue occur and reapplied the firmware and that seems to have fixed the issue.

Thx for your advice.

 

[Animadverto]

I've been running my Illumina 260 for about 2 months now. Reading about all these problems does not make me want to go out and buy the uv modules and install them. Does anyone know if Vertex has any plans to fix all these issues once and for all with a new firmware that actually will work like a high end fixture should work?

 

[notclear]

I think the latest firmware has fixed the UV issues (actually the composer issue) and most people run their UV modules OK won't post or read here. There is still a bug on the demo program though. Vertex is working on releasing a newer firmware within days, according to them.

 

[notclear]

Hi,

The problems are solved thanks to the help from Jamie, great support those guys offer to their customers:thumbsup:

The Firmware on the lamps was not completely up-dated. :headwallblue:.

QUOTE]

How did they solve it?

 

[trainerken]

Hi,

The problems are solved thanks to the help from Jamie, great support those guys offer to their customers:thumbsup:

The Firmware on the lamps was not completely up-dated. :headwallblue:.

QUOTE]

How did they solve it?

I received the latest firmware update 1974 and downloaded that one.
The lamps works well except the moonlight (bug will be fixed when the firmware will be officially released) and the UV module.

Regards,
Kurt

 

[notclear]

I don't understand why the V1968 works on my fixture together with UV (no Red) but some others seem to have problem.

 

[theringnebula]

Hi,

The problems are solved thanks to the help from Jamie, great support those guys offer to their customers:thumbsup:

The Firmware on the lamps was not completely up-dated. :headwallblue:.

QUOTE]

How did they solve it?

I had a similar problem. The issue was I did the firmware update that only updates the first pad and not the complete update that updates all pads. In this instance the complete update was required. Note that the complete update could take 45 minutes or so depending on the length of your fixture!

 

[theringnebula]

I've been running my Illumina 260 for about 2 months now. Reading about all these problems does not make me want to go out and buy the uv modules and install them. Does anyone know if Vertex has any plans to fix all these issues once and for all with a new firmware that actually will work like a high end fixture should work?

I have had no issues with my unit other than I didn't run the "complete" firmware update the first time around.

 

[dparks001]

I received the latest firmware update 1974 and downloaded that one.
The lamps works well except the moonlight (bug will be fixed when the firmware will be officially released) and the UV module.

Regards,
Kurt

Hey Kurt- You have an update listed as 1974? I only see 1968 as the latest. Where did you get 1974 update?

Thanks! Dave

 

[Animadverto]

I have had no issues with my unit other than I didn't run the "complete" firmware update the first time around.

Thanks for responding. If I do a "complete update", would I still have to specifiy the "Range" for the light pads? Also, Notclear and Luxo have both mentioned something about a "Restart" button if the update doesn't go through. I don't see the "restart" button when I hit the firmware update tab. I just have the "Start" button in a pop up window. Am I missing something? Thanks in advance.

 

[trainerken]

Hey Kurt- You have an update listed as 1974? I only see 1968 as the latest. Where did you get 1974 update?

Thanks! Dave

Hay Dave,

The new firmware 1974 will soon be posted on the Vertex website (without the moonlight bug), dixit Jamie.

Grtz,

Kurt

 

[dparks001]

Thanks Kurt!!

 

[notclear]

Thanks for responding. If I do a "complete update", would I still have to specifiy the "Range" for the light pads? Also, Notclear and Luxo have both mentioned something about a "Restart" button if the update doesn't go through. I don't see the "restart" button when I hit the firmware update tab. I just have the "Start" button in a pop up window. Am I missing something? Thanks in advance.

You don't have to specify the Range for Compete Update as it will update all pads.

The Restart button only shows when there is an error during the update.

 

[Animadverto]

You don't have to specify the Range for Compete Update as it will update all pads.

The Restart button only shows when there is an error during the update.

Thanks Notclear. So, theoretically and hopefully practically as well, when I do a complete update, I'm good to go with the UV modules. Right? Is there anything else I need to know when installing the modules and making sure they will work properly after installation?

 

[notclear]

It should work as it works for me using just the published V1968 firmware. I just followed the red module installation youtube video to install the UV modules. Also press the module onto the heatsink FIRMLY. Note that I don't have the red module and I am not sure whether this makes a difference.

As my fixture has 12 pads, if I remember correctly in my past many updates there was not one single time that I didn't have to restart one or two modules even the wireless signal is under -50dBm. But this Restart button is a life saver when compared with about 20+ months ago I was really panic when there was error during update and I had to physically press the button on the module!

 

[Heliman]

Same here...just did a full update with V1968 and U/V pads good to go.

A firther U/V question...

I have 4 foot Illumina and I installed 3 U/V pads...I am very happy with the result and got a mind to add more U/V pads in the available spaces (4)
What number of U/V pads are you all using ? What do you think about 7 pads in a 4 foot unit ??

 

[notclear]

Vertex recommends one UV module for every two feet of the fixture. I ignored their recommendation and installed 4. I am also tempting to add one more but then I am not sure how to acclimate this one additional pad as all the others are now at 60%. These UV modules are quite strong. Although I started from 10% and have increased it by 5% every 5-7 days, I still lost one zoa and one blasto. They were placed mid tank on the front, not in the middle.